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Algolia

Algolia

Composite Score
7.3 /10
CX Score
7.3 /10
Category
Algolia
7.3 /10

What is Algolia?

Algolia provides a leading API platform for Search and Dynamic experiences that to create fast, relevant search and discovery. Algolia achieves this with an API-first approach enabling developers and business teams to surface relevant content that enhance online engagement, increase conversion rates, and enrich lifetime value. More than 11,000 companies rely on Algolia to manage over 1.5 trillion search queries a year. Algolia’s HQ is in San Francisco. To learn more, visit www.algolia.com.

Company Details


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Awards & Recognition

Algolia won the following awards in the Enterprise Search category

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Algolia Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Algolia.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Algolia?

6% Negative
6% Neutral
88% Positive

Pros

  • Enables Productivity
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

Feature Ratings

Average 83

Results Sorting

90

Advanced/Faceted search

89

User interface for search/retrieval

86

Content Aggregation

85

Content Analytics

82

Synonyms and Stemming

82

Processing and Indexing

82

Optical Character Recognition

80

Search Query Parsers

80

AI/Machine Learning

78

Multi Format Support

75

Vendor Capability Ratings

Average 79

Breadth of Features

84

Business Value Created

84

Quality of Features

83

Ease of IT Administration

81

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

79

Vendor Support

79

Availability and Quality of Training

77

Ease of Implementation

76

Ease of Data Integration

72

Ease of Customization

71

Algolia Reviews

Terry E L.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2020

Could be a fantastic product

Likeliness to Recommend

7 /10

What differentiates Algolia from other similar products?

Much easier to use and implement

What is your favorite aspect of this product?

The search feature

What do you dislike most about this product?

Would like better tutorials

What recommendations would you give to someone considering this product?

Improve toolkits

Pros

  • Trustworthy
  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2020

Great product!

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Finance
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2020

Great product. Love using it.

Likeliness to Recommend

5 /10

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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