What is Alchemer?
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alchemer?
Pros
- Respectful
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Templates & Question Library
APIs and Integration
Branching and Logic
Multi-Media Support
Mobile Support
Role and User Management
Multi-Channel Distribution
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Alchemer Reviews
Gregory K.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jan 2024
Alchemer has key question types at affordable cost
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer has the key question types that I want for my Market Research business -- conjoint, image heat maps, video dial-testing, and time limits on questions (for exams). Unlike just about every other survey platform, there is no limit on number of respondents on the "small business" plan. There are only a handful of competing software platforms that possess all of those features. QuestionPro was more expensive and caps the number of respondents. Decipher (Forsta) was $2,700 more expensive. Qualtrics was $4,660 more expensive. Additionally, tech support with Alchemer is usually there by phone after less than 5 minutes on hold, and US-based.
What is your favorite aspect of this product?
My clients really like the visual heat map feature. I also like that it's very easy to switch on (and off) recurring tracking studies.
What do you dislike most about this product?
I have made several requests to Alchemer development team, to fix small flaws in the software, or to implement what would be very time-saving features -- but after 3 years, I don't think a single one of these suggestions has been fulfilled with a software update.
What recommendations would you give to someone considering this product?
If you are shopping around, you're going to encounter QuestionPro, Forsta, and Qualtrics. Based on pricing alone, you are probably going to select Alchemer, unless you are a very large organization that needs more "cachet" with the brand selected.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Client Friendly Policies
Cons
- Slower Product Innovation
Eduardo S.
- Role: Operations
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Great Features but UX Feat
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Robust features
What is your favorite aspect of this product?
Branding capabilities
What do you dislike most about this product?
Usability challenge
What recommendations would you give to someone considering this product?
Question yourself if what you want is intricate enough to sacrifice the learning curve? If not, go with something simpler to work with.
Pros
- Saves Time
- Efficient Service
- Effective Service
- Caring
Matt M.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jan 2024
Powerful Survey Software - a competitive advantage
Likeliness to Recommend
What differentiates Alchemer from other similar products?
The ability to ask more sophisticated questions is a game changer for my consulting business.
What is your favorite aspect of this product?
Maxx Diff and Conjoint Analysis
What do you dislike most about this product?
I always seem to have to learn something new.
What recommendations would you give to someone considering this product?
Spend time planning your surveys before you use the software.
Pros
- Unique Features
- Reliable
- Performance Enhancing
- Enables Productivity