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Alchemer LLC

Alchemer

Composite Score

7.8 /10

CX Score

7.9 /10

35 Reviews Write a Review

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details

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Awards & Recognition

Alchemer won the following awards in the Survey Software category

Filter By

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2022

Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

4% Negative

15% Neutral

81% Positive

Pros

Performance Enhancing
Respectful
Acts with Integrity
Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

Mobile Support

Branching and Logic

Role and User Management

Multi-Media Support

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Voice of the Customer

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Alchemer Reviews

Leslie W.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Intuitive; lacks features included by competition

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Alchemer is one of the easiest survey platforms to use right out of the gate. The drag and drop survey builder interface is intuitive, and someone with prior experience with any of the popular survey platforms should be able to pick it up very quickly.

What is your favorite aspect of this product?

It's ease of use. We could build and launch surveys to our player base within an hour. It integrated well with our mobile game apps, so we were able to pop an interstitial in any game with a direct link to an Alchemer survey.

What do you dislike most about this product?

I found the dashboarding and report-creating features highly lacking, especially when compared to their major competitors. I was not able to customize charts or widgets in the dashboards to my liking or internal brand specifications, and I found the dashboard product often lagged significantly or froze altogether.

What recommendations would you give to someone considering this product?

Alchemer is a wonderful tool for basic survey research needs. It doesn't have all the bells and whistles that its competitors have, and customization and complex logic are a bit lacking, but it's VERY easy to learn and use and is cost-effective for businesses. Do your homework and ask for product demos using your own data to ensure that your business-critical complex skip logic requirements, reporting/dashboarding requirements, and/or API data passing needs can be met with the base product.

Pros

Respectful
Reliable
Enables Productivity
Effective Service

Cons

Slower Product Innovation
Commodity Features
Inhibits Innovation

Desmond I.

Role: Consultant
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

It's user-friendly and quite helpful with data

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

It's user guide are very explanatory with good pointers for clarification.

What is your favorite aspect of this product?

The data integration feature with other software.

What do you dislike most about this product?

I can't think of any at the moment...

What recommendations would you give to someone considering this product?

Discuss with other similar products before purchase to get a good deal...

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Brittany R. V.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Best for balancing cost, features and function!

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Alchemer offers best in class UI and innovative features for UX and market researchers. Even advanced features are easy to find and implement.

What is your favorite aspect of this product?

The ease of use. While I use advanced features often, the UI and testing abilities make them easy to implement.

What do you dislike most about this product?

Software updates don’t receive adequate testing before going live. When there is a major update, it’s not uncommon for other features to break temporarily. Fixes are usually quick but still frustrating if you have a deadline.

What recommendations would you give to someone considering this product?

While some of the criticisms are valid (like lack of testing ahead of updates), overall the value provided by the software is well worth the subscription fee. I’ve worked with Alchemer for almost 10 years and I’ve seen the innovation and continual improvement to the product over time so they are a product dedicated to value and service.

Pros

Performance Enhancing
Enables Productivity
Unique Features
Includes Product Enhancements

How We Deliver

Alchemer

What is Alchemer?

Company Details

Need Assistance?

Awards & Recognition

Alchemer Ratings

89 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Alchemer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Voice of the Customer

Alchemer Reviews

Leslie W.

Intuitive; lacks features included by competition

Likeliness to Recommend

Pros

Cons

Desmond I.

It's user-friendly and quite helpful with data

Likeliness to Recommend

Pros

Brittany R. V.

Best for balancing cost, features and function!

Likeliness to Recommend

Pros

Most Popular Alchemer Comparisons

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Typeform

Title

1
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

Mobile Support

Branching and Logic

Role and User Management

Multi-Media Support

APIs and Integration

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support