What is Alchemer?
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alchemer?
Pros
- Respectful
- Performance Enhancing
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Templates & Question Library
APIs and Integration
Branching and Logic
Multi-Media Support
Mobile Support
Role and User Management
Multi-Channel Distribution
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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Alchemer Reviews
Desmond I.
- Role: Consultant
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Feb 2024
It's user-friendly and quite helpful with data
Likeliness to Recommend
What differentiates Alchemer from other similar products?
It's user guide are very explanatory with good pointers for clarification.
What is your favorite aspect of this product?
The data integration feature with other software.
What do you dislike most about this product?
I can't think of any at the moment...
What recommendations would you give to someone considering this product?
Discuss with other similar products before purchase to get a good deal...
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Brittany R. V.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2024
Best for balancing cost, features and function!
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer offers best in class UI and innovative features for UX and market researchers. Even advanced features are easy to find and implement.
What is your favorite aspect of this product?
The ease of use. While I use advanced features often, the UI and testing abilities make them easy to implement.
What do you dislike most about this product?
Software updates don’t receive adequate testing before going live. When there is a major update, it’s not uncommon for other features to break temporarily. Fixes are usually quick but still frustrating if you have a deadline.
What recommendations would you give to someone considering this product?
While some of the criticisms are valid (like lack of testing ahead of updates), overall the value provided by the software is well worth the subscription fee. I’ve worked with Alchemer for almost 10 years and I’ve seen the innovation and continual improvement to the product over time so they are a product dedicated to value and service.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Includes Product Enhancements
Andy E.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2024
Great capability at a good price point.
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer sits at an appealing point on the price / feature landscape. They offer features that more closely match much more expensive competitors, but at a price that is closer to more barebones competitors.
What is your favorite aspect of this product?
I like that it is relatively easy and straightforward to export the results of my surveys in cases where I need to do additional analysis that I can't do directly in Alchemer, and I like that the need for such is relatively rare.
What do you dislike most about this product?
I had a survey years ago that contained important project data. Because of business conditions, I had to downgrade to their free plan. At the time, I was assured that my data would remain intact and would become available to me again once I was able to upgrade to a paid plan. However, when I was able to upgrade, some of my old data was missing or corrupted somehow.
What recommendations would you give to someone considering this product?
If you are looking for a product that offers good value, Alchemer is one you should definitely consider. It offers features normally reserved for much pricier products at a more reasonable cost. There are several ways to view the results of your surveys but if they aren't sufficient, it's easy to export your data for external processing.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Continually Improving Product
Cons
- Charges for Enhancements
- Vendor's Interest First
- Less Friendly Negotiation