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What is Rainbow by Alcatel-Lucent Enterprise?
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
Company Details
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Get AssistanceRainbow by Alcatel-Lucent Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
3
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rainbow by Alcatel-Lucent Enterprise?
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Transcription
Communications
Mobility
Web & Desktop Conferencing
Secure Access
Centralized Management Portal
Call Management
Analytics Reporting
Presence IM
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Ease of Data Integration
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Vendor Support
Breadth of Features
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Rainbow by Alcatel-Lucent Enterprise Reviews
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William M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/1455993/original/1455993.jpg?1724255579)
Barbara H.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jul 2021
Excellent communication platform
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
I have no experience from similar communication products.
What is your favorite aspect of this product?
It gives us great channels for communications with our colleagues in our organization and in remote areas. Sending text message and collaborating with team members during tasks and project implementation is very convenient.
What do you dislike most about this product?
I have not experienced any challenge from the performance of this tool.
What recommendations would you give to someone considering this product?
I totally recommend Alcatel-Lucent Rainbow as the most effective platform in communication.
Pros
- Efficient Service
- Saves Time
- Fair
- Altruistic
![](https://cdn.softwarereviews.com/production/profile_image/1434213/original/1434213.jpg?1627225652)
Michael G.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2021
Your software is reliable.
Likeliness to Recommend
What differentiates Rainbow by Alcatel-Lucent Enterprise from other similar products?
The database is extensive.
What is your favorite aspect of this product?
Communication is stable.
What do you dislike most about this product?
I like the design of the platform and its functions.
What recommendations would you give to someone considering this product?
You can interact with your employees and customers safely.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Inspires Innovation