Airtable Customer Reviews 2024

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Airtable

Composite Score

8.9 /10

CX Score

9.2 /10

111 Reviews Write a Review

What is Airtable?

Airtable is a flexible solution that can fit any workflow. Relate data across teams. Create real-time reports and analytics.

Company Details

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Awards & Recognition

Airtable won the following awards in the Project Management - Enterprise category

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3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

5 Top Rated Features

2022

Airtable Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Airtable.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Airtable?

1% Negative

3% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Caring
Enables Productivity

Feature Ratings

Average 82

Collaboration

Project Invoicing and Accounting Integration

Calendar Integration

Email Synchronization & Tracking

Workflow Management

Quote to Project Conversion

Resource Management

Document Management

Reporting

Planning and Scheduling

Time & Expense Tracking

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Business Process Management

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Airtable Reviews

Lisa Z.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Equipped with advanced collaboration capabilities

Likeliness to Recommend

9 /10

What differentiates Airtable from other similar products?

It allows users to share records and databases with other members of their team. Team members can collaborate right from the database itself

What is your favorite aspect of this product?

Adding comments, notes or discussions on records

What do you dislike most about this product?

There is no frequent updating of the system and it also lacks accounting features

What recommendations would you give to someone considering this product?

Database management solution that is designed for teams and businesses of all sizes and it serves as a very flexible and mobile-friendly database management solution.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Ikki P.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

To organize, automate and track projects.

Likeliness to Recommend

9 /10

What differentiates Airtable from other similar products?

API and integration It is undoubtedly one of the most relevant characteristics of the system. The API that Airtable automatically gives you allows you to connect third-party applications (Gmail, Typeform, Slack…) to your databases. To integrate the API with other applications there are two ways to do it: Either using Airtable's own API system and creating a customized solution, or connecting with an integration system such as Zapier or Integromat.

What is your favorite aspect of this product?

Airtable offers an option to link the records of different cells and create relationships between the existing tables. Post views In an Excel or Google Spreadsheets sheet there is only one type of row view and if one user wants to hide or freeze columns, everyone else will be forced to see those changes.

What do you dislike most about this product?

I wish there were more customizable views, even as if a record reference CSS and HTML display option was awesome.

What recommendations would you give to someone considering this product?

Well-known companies already use Airtable to optimize resources, save time and promote collaboration in their teams to organize, automate and monitor projects

Pros

Effective Service
Saves Time
Helps Innovate
Continually Improving Product

Traylor H.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Airtable is the all-in-one platform

Likeliness to Recommend

9 /10

What differentiates Airtable from other similar products?

How are Asana and Airtable different? Features, functionality, formats, and views - both have a feature extension list. One major area of difference is that Airtable offers custom reports, while Asana does not. Additionally, Asana has Kanban boards, lists, Gantt charts, timelines, and calendars built into its platform. Airtable offers various views (grid, calendar, gallery and Kanban) and "extends your solution" with Airtable App

What is your favorite aspect of this product?

With Airtable, I can create a database tailored to my needs, configure different types of columns, add records, link tables together, collaborate between people, filter or classify records, and publish views on external websites or applications.

What do you dislike most about this product?

Airtable does not allow bidirectional synchronization between separate bases.

What recommendations would you give to someone considering this product?

Airtable is the all-in-one collaboration platform that combines the flexibility of a spreadsheet interface with rich features like attachments, Kanban card stacks, calendars, and reporting.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Airtable

What is Airtable?

Company Details

Need Assistance?

Awards & Recognition

Airtable Ratings

88 Likeliness to Recommend

1 Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Airtable?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Project Invoicing and Accounting Integration Create invoice that automatically syncs into accounting software to simplify the billing and invoicing process.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Process Management

Airtable Reviews

Lisa Z.

Equipped with advanced collaboration capabilities

Likeliness to Recommend

Pros

Ikki P.

To organize, automate and track projects.

Likeliness to Recommend

Pros

Traylor H.

Airtable is the all-in-one platform

Likeliness to Recommend

Pros

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Title

1
Since last award

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Since last award

Feature Ratings

Collaboration

Project Invoicing and Accounting Integration

Calendar Integration

Email Synchronization & Tracking

Workflow Management

Quote to Project Conversion

Resource Management

Document Management

Reporting

Planning and Scheduling

Time & Expense Tracking

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support