What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
94 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Ticket Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Aircall Reviews
Nika B.
- Role: Operations
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2022
Fantastic and easy
Likeliness to Recommend
What differentiates Aircall from other similar products?
It's simple and amazingly effective! It has a straightforward UI without any fancy animations, it's just simple. Yet it offers amazing tools for reporting, status control and coaching.
What is your favorite aspect of this product?
My favorite aspect is definitely coaching! Being able to hear both sides of the conversation, guiding the agent to solve the issue is game changing. It's really handy in difficult cases, you don't need to redirect calls, you can help out the agent. Another favorite aspect would be reporting. It's really simple but allows you to use multiple filter.
What do you dislike most about this product?
The only downside with aircall is that, with some countries have bad connection, calls will fail multiple times or fail repeatedly when trying to make a call.
What recommendations would you give to someone considering this product?
Make use of coaching tool, it's incredible!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
victoria G.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Mar 2022
Super easy to implement and use!
Likeliness to Recommend
What differentiates Aircall from other similar products?
Salesforce integration made it an easy decision for us.
What is your favorite aspect of this product?
Easy of implementation and customisation.
What do you dislike most about this product?
Expense of live chat
What recommendations would you give to someone considering this product?
Go for it! its easy fo ruse and great for both small and large organisation.
Pros
- Respectful
- Reliable
- Efficient Service
- Effective Service
Cons
- Leverages Incumbent Status
Bryce J.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2022
Aircall - it is complicated
Likeliness to Recommend
What differentiates Aircall from other similar products?
I'm not sure. We were able to get a good price and it seemed to have the features we were wanting.
What is your favorite aspect of this product?
I like how it works well with HubSpot.
What do you dislike most about this product?
It has been bumpy getting things to work correctly.
What recommendations would you give to someone considering this product?
Do a full test of everything before going forward to make sure it is what you need.
Pros
- Performance Enhancing
- Enables Productivity
- Fair
- Generous Negotitation
Cons
- Charges for Enhancements
- Less Reliable
- Commodity Features