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Aircall Logo
Aircall Logo
Aircall Inc

Aircall

Composite Score
7.6 /10
CX Score
7.6 /10
Category
Aircall
7.6 /10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

8% Negative
0% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 82

Call Recording

87

Multi Channel Intake Integration

85

Call Scripting and Call Flow Management

84

Skills Based Routing

84

Multi Channel Queue Management

83

Screen Prompts

83

Workforce Management

83

Contact Center Compliance Management

80

Ticket Management

80

Contact Center Analytics

80

Knowledge Management

73

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

92

Ease of IT Administration

90

Ease of Implementation

89

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Quality of Features

84

Ease of Data Integration

83

Availability and Quality of Training

82

Business Value Created

81

Ease of Customization

80

Vendor Support

80

Aircall Reviews

Madeline S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use for managers and end users!

Likeliness to Recommend

10 /10

What differentiates Aircall from other similar products?

Air call is a reliable service that allows our team to make calls efficiently. It also provides our managers to insights into our team's activities. Over the years we tried multiple different calling services and aircall has been the team favorite. It's definitely on the pricier side, however, a team who likes there tools will use their tools. We've think the level of productivity is worth the price.

What is your favorite aspect of this product?

We love the reliability of the tool. It's so easy to make calls and the quality is fantastic.

What do you dislike most about this product?

We don't love the outreach.io integration. There are a few too many clicks for making quick. Our team likes to move very quickly through their follow-ups.

What recommendations would you give to someone considering this product?

We have a number of team members who do not live in our CRM and Aircall has been the best solution for people who are making calls while using a variety of tools.

Pros

  • Effective Service
  • Client Friendly Policies
  • Transparent
  • Performance Enhancing

Rossella F.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Good product, easy and intuitive to use

Likeliness to Recommend

9 /10

What differentiates Aircall from other similar products?

They always reply quickly to any enquires.

What is your favorite aspect of this product?

The calls are great, you can add notes on any calls.

What do you dislike most about this product?

Nothing to dislike.

What recommendations would you give to someone considering this product?

You can install it on your laptop and your smartphone, very easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Johnny S.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Amazing calling software with messaging feature

Likeliness to Recommend

10 /10

What differentiates Aircall from other similar products?

It's easy to use, gives us a option to chat through messages, call transfers. added a lot of benefit to my sales process. Can be used on a Laptop, Desktop and through app on mobile phone as well. Value for money.

What is your favorite aspect of this product?

Option to make calls as well as chat through messaging services.

What do you dislike most about this product?

customer support is not great and should be improved. We work Australia time and sometime had to wait for hours to get the support as they work US time

What recommendations would you give to someone considering this product?

Go for it. Value for money. Better than other similar products.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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