What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
94 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Ticket Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Aircall Reviews
Phelan M.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
Great for interacting with multiple markets
Likeliness to Recommend
What differentiates Aircall from other similar products?
Ability to set up and direct calls from multiple numbers in different countries around the world. We used localised numbers to reach out to and receive calls from out target market in 11 different countries in Europe.
What is your favorite aspect of this product?
Being able to integrate our Aircall phone numbers with an alternative separate number through a third party tool, this allowed us to set up automated messages and manage inbounds effectively. For the end user they were interacting with one number where as we in fact had 2 on the back end.
What do you dislike most about this product?
When using a large team or multiple users with the access to the same number there were some cases were you wouldn't receive notifications and couldn't customise them to the extent that we initially needed. However we managed to find a work around for this in the end so became less of an issue.
What recommendations would you give to someone considering this product?
If you are interacting with customers in multiple locations and countries around the world then this is a great way to have localised number and keep costs of international calls to a minimum, for you and your customers. You can triage and direct calls to the correct team member and set up flows with different rules which is useful.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
Margreth D.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jul 2022
User friendly and dependable
Likeliness to Recommend
What differentiates Aircall from other similar products?
Its very user friendly and it's very rare that we encounter issues with it
What is your favorite aspect of this product?
Call recording and call tags
What do you dislike most about this product?
Installation
What recommendations would you give to someone considering this product?
Have a meeting and user training
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vic S.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Jul 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Respectful