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Aircall Inc

Aircall

7.6 /10
Category
Aircall
7.6 /10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

85 Likeliness to Recommend

2
Since last award

94 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

8% Negative
0% Neutral
92% Positive

Pros

  • Fair
  • Reliable
  • Friendly Negotiation
  • Respectful

Feature Ratings

Average 82

Call Recording

87

Multi Channel Intake Integration

85

Call Scripting and Call Flow Management

84

Skills Based Routing

84

Multi Channel Queue Management

83

Screen Prompts

83

Workforce Management

83

Contact Center Compliance Management

80

Ticket Management

80

Contact Center Analytics

80

Knowledge Management

73

Vendor Capability Ratings

Average 85

Usability and Intuitiveness

92

Ease of IT Administration

90

Ease of Implementation

89

Product Strategy and Rate of Improvement

85

Breadth of Features

84

Quality of Features

84

Ease of Data Integration

83

Availability and Quality of Training

82

Business Value Created

81

Ease of Customization

80

Vendor Support

80

Aircall Reviews

Phelan M.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Great for interacting with multiple markets

Likeliness to Recommend

8 /10

What differentiates Aircall from other similar products?

Ability to set up and direct calls from multiple numbers in different countries around the world. We used localised numbers to reach out to and receive calls from out target market in 11 different countries in Europe.

What is your favorite aspect of this product?

Being able to integrate our Aircall phone numbers with an alternative separate number through a third party tool, this allowed us to set up automated messages and manage inbounds effectively. For the end user they were interacting with one number where as we in fact had 2 on the back end.

What do you dislike most about this product?

When using a large team or multiple users with the access to the same number there were some cases were you wouldn't receive notifications and couldn't customise them to the extent that we initially needed. However we managed to find a work around for this in the end so became less of an issue.

What recommendations would you give to someone considering this product?

If you are interacting with customers in multiple locations and countries around the world then this is a great way to have localised number and keep costs of international calls to a minimum, for you and your customers. You can triage and direct calls to the correct team member and set up flows with different rules which is useful.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Margreth D.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

User friendly and dependable

Likeliness to Recommend

10 /10

What differentiates Aircall from other similar products?

Its very user friendly and it's very rare that we encounter issues with it

What is your favorite aspect of this product?

Call recording and call tags

What do you dislike most about this product?

Installation

What recommendations would you give to someone considering this product?

Have a meeting and user training

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vic S.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Respectful

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