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What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
2
Since last award
94 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Ticket Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Aircall Reviews
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Great product for small to medium size teams
Likeliness to Recommend
What differentiates Aircall from other similar products?
It's simple. Which in my opinion sets it apart. I have used other providers who are very convoluted to setup and manager, but for my team of approximately 10 users, the simplicity and ease of setup of Aircall is amazing.
What is your favorite aspect of this product?
It's very easy to keep track of inbound calls, how many calls are waiting, how many users are online at one time, as well as reporting. My monthly reporting is a joy to pull and export from Aircall.
What do you dislike most about this product?
The setup of the IVR system was quite difficult I found, however Aircall support were on hand to help me with this. I would recommend not building the IVR yourselves if you can help it.
What recommendations would you give to someone considering this product?
Go for it, if you are not a large call centre and instead just need a suitable and easy call system for your team, Aircall is the one. It is also incredibly reasonable compared to other providers in terms of price.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Dana K.
- Role: Human Resources
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2022
Aircall is a game changer.
Likeliness to Recommend
What differentiates Aircall from other similar products?
I like the Speech Analytics section. I’m ready to pull calls from my agents and coach additional effectively because of the evaluation forms located in this section. I can snip parts of the audio that I would like to emphasize or use in training. The reporting options are cool. I can produce regular reports so I always know what’s going on in my call center.
What is your favorite aspect of this product?
I favor the fact that I’m totally in control. unlike with our previous system where everything had to go through client Support, with AircallI can do it all myself. The reporting is far more consolidated compared to different systems where you’re given fourteen report options where 4 can do. I favor that I was able to enable direct extension dialing which is something all call centers should have.
What do you dislike most about this product?
My only dislike so far is that the call center system and communication system are separate. That means they both have completely different extensions and numbers. I conjointly wish I had the choice to have the system memorize certain numbers that are dialed by agents when enabling callbacks. Those are my sole complaints with Aircall extremely as of now.
What recommendations would you give to someone considering this product?
At first look the Aircall was overwhelming but the help I received throughout our transition from our old phone company was helpful. They have an extensive library of coaching articles and videos that I value. The contact center has immensely improved our ability to manage calls and agents.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Altruistic
Shafique A.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Oct 2022
Light interface and easy to use.
Likeliness to Recommend
What differentiates Aircall from other similar products?
The user interface and the web integration.
What is your favorite aspect of this product?
Web integration and call flow management
What do you dislike most about this product?
No Auto Dailer.
What recommendations would you give to someone considering this product?
Good for international processes
Pros
- Trustworthy
- Inspires Innovation
- Respectful
- Generous Negotitation
