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Agentforce Sales Logo Award Winner Product Badge
Agentforce Sales Logo Award Winner Product Badge
Salesforce.com Inc

Agentforce Sales

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Agentforce Sales
8.8 /10

What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

86

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

84

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

85

Quality of Features

84

Business Value Created

84

Availability and Quality of Training

82

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

80

Vendor Support

80

Agentforce Sales Reviews

Sofia S.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Salesforce Sales Cloud is very helpful!

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

The flexibility! You set up the system to support your revenue org’ workflows. The layout pages are fully customizable, for example, you’ll add widgets for ZoomInfo and LinkedIn/Sales Navigator. We use each list view to import lead/contact records into outreach and reports for visibility. The mobile app is additionally nice for viewing dashboards and performance once you’re on the go.

What is your favorite aspect of this product?

Salesforce Sales Cloud has been essential for our Sales and promoting team to trace manage and analyze our sales pipeline. The adoption has been considerably higher than alternative tools utilized in past. Competition is nowhere close to the convenience of using this answer for our CRM goals. Sales Cloud is a useful gizmo for managing customer relationships. The tool is capable of tracking lead and phone journeys, opportunities, sales pipeline, and forecast revenue. Sales Cloud conjointly comes with free dashboards and reports that you simply can transfer from App Exchange.

What do you dislike most about this product?

Quite a lot of third-party integration and development for some easier aspects of CRM. Difficult to maintain and keep things up to now with 3rd party integrations and the constant worry of security dealing with confidential and significant information being parsed to 3rd party integration apps.

What recommendations would you give to someone considering this product?

It’s a very extensible development platform where customers can do most configurations for the additional environments with clicks without coding and is supported by an incredible academic platform, Trailhead, so most changes are done without a major learning curve. I’m perpetually able to leverage the innovative enhancements that are delivered three times per year as part of the main upgrades and enjoy working with the tool even in my spare time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cait V.

  • Role: Consultant
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

The cream of the crop

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

The most advanced system you can get

What is your favorite aspect of this product?

Capable of so much

What do you dislike most about this product?

Pricey investment

What recommendations would you give to someone considering this product?

How advanced of a system are you looking for?

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Samuel F.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

An on-demand CRM system.

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce is the only sales tracking, data management CRM you will ever need, regardless of whether your company has a team of 200 salespeople or just 2. This is because each user is given access to a variety of features at a price that is incredibly low compared to the actual cost of using Salesforce. Since moving to Salesforce, our overall sales have increased by another 20–30%!

What is your favorite aspect of this product?

Lead management, marketing automation, and contact management are all CRM features available on this platform. The tools can be used for planning and monitoring marketing campaigns, tracking leads, managing client accounts, and providing post-purchase support. This depends on your desire for complex data management. Ideally, if you're seeking a way to manage details, then this is for you; it's a wonderful experience to do so as well.

What do you dislike most about this product?

Salesforce is more of a framework than an entire solution right out of the box. All but the most basic solutions require some amount of tweaking. A poorly executed implementation will impede usability and user adoption even though a well-planned one could fit like a glove.

What recommendations would you give to someone considering this product?

There are many choices for customization, so you may build the programme exactly as you want it. Additionally, playing with it is a lot of fun. It worked effectively with the few clients I used it with, each of which had fairly different demands. A large level of automation and simple connections to other service providers are also advantageous to us.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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