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Agentforce Sales Logo Award Winner Product Badge
Agentforce Sales Logo Award Winner Product Badge
Salesforce.com Inc

Agentforce Sales

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Agentforce Sales
8.8 /10

What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details


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Awards & Recognition

Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Lead Management

87

Sales Management

86

Account and Contact Management

85

Analytics and Reporting

85

Collaboration

85

Customer Service Management

85

Activity and Workflow Management

84

Marketing Management

83

Quote Contract and Proposal

82

Telephony and Call Center Management

79

Mobile

77

Vendor Capability Ratings

Average 82

Breadth of Features

85

Quality of Features

84

Business Value Created

84

Availability and Quality of Training

82

Ease of Data Integration

82

Ease of Customization

82

Ease of Implementation

82

Product Strategy and Rate of Improvement

81

Ease of IT Administration

81

Usability and Intuitiveness

80

Vendor Support

80

Agentforce Sales Reviews

Robert-McKay P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

An amazing sales software for the business.

Likeliness to Recommend

8 /10

What differentiates Agentforce Sales from other similar products?

The best part regarding salesforce is that the customization abilities, and that we can customise according to our sales process, business needs, involvement of various teams, and whatnot. It’s extremely versatile in that sense, though the setup could be a very little tough and might take quite little bit of time. It supports integrations with nearly each major software system out there.

What is your favorite aspect of this product?

It’ simple to customise Salesforce into what you wish for your business—staying on task, creating views and dashboards organized as a team and company. It’ the simplest CRM out there. The Lightning UI is currently a lot of powerful than ever. Our end-users now have the chance to report and explore sales information with simply a number of clicks and intuitive graphics. Salesforce CRM is straight to the purpose on the surface but also can permit you to deep dive and acquire artistic with reportage and analytics.

What do you dislike most about this product?

Building reports will generally be discouraging if you haven’t had the right coaching and enablement. Most users can figure it out independently, however, it’s going to take longer. If you don’t return from an information background, it may be a challenge. However, the chance to create custom dashboards remains a really helpful and cooperative feature.

What recommendations would you give to someone considering this product?

If you’re on the fence regarding adopting the system, do it. If you wish to stay up with the times and permit your groups to succeed with analytics that supports their actions or point out desires for change, this can be the system for you. Most tech corporations use SFDC, so in terms of however it compares to it’ competitors…well, it doesn’t. It blows all out of the water! There’ a reason everyone else is using it, don’t be left within the dust!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Cristopher M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

A great trading tool

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

the difference is that it is an accessible tool and its functions are more customer-oriented than anything else

What is your favorite aspect of this product?

the sales processes are analyzed so that the professional users of the tool can visualize everything and create their sales plans oriented to the company's growth process

What do you dislike most about this product?

There are no features that I don't like. On the contrary, I think it's a good tool.

What recommendations would you give to someone considering this product?

I recommend for professionals who work with electronic commerce

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Carlos Jose P.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

Unifies funicons to take into account customers

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

that focuses much more on customers than others, this tool allows organizations to carry out commercial tasks and analyzes such as marketing and sales in the same place, this could be one of its main advantages, that the tool itself unifies everything in one place to perform more accurate analyzes from the first moment

What is your favorite aspect of this product?

What I like the most is that the tool offers the possibility of capturing even more clients than other tools, in itself it is quite functional if what you are looking for is to be able to have a broad vision of clients, their preferences and possible plans to keep them interested in our project It also has automation systems to improve processes and increase the flow of work.

What do you dislike most about this product?

I have no problems, I like it

What recommendations would you give to someone considering this product?

My recommendation is to implement if you have an organization that works constantly with clients and their tastes, because it will be of great help from the first moment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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