This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

Salesforce.com Inc

Agentforce Commerce B2C

Composite Score

8.0 /10

CX Score

8.2 /10

91 Reviews Write a Review

What is Agentforce Commerce B2C?

The Agentforce Commerce B2C (formerly Salesforce B2C Commerce Cloud and Demandware) can help you create unified, intelligent digital commerce experiences — both online and in the store. Attract more shoppers, build customer loyalty, and increase conversion rates with dynamic customer segments, merchandising rules, and AI-powered recommendations.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Agentforce Commerce B2C won the following awards in the B2C eCommerce category

Filter By

0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact
Conflict Resolution

2022

Agentforce Commerce B2C Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Commerce B2C.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Commerce B2C?

5% Negative

9% Neutral

86% Positive

Pros

Reliable
Respectful
Saves Time
Transparent

Feature Ratings

Average 80

Integrated Search

Reporting and Analytics

Order Management

Content Management

Catalog Management

Payment Processing

Predictive Recommendations

Order Portal

Content Localization

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Average 77

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Agentforce Commerce B2C Reviews

Shashank K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Easy and Fast to use

Likeliness to Recommend

9 /10

What differentiates Agentforce Commerce B2C from other similar products?

Informative and Innovative

What is your favorite aspect of this product?

Nice and easy to use

What do you dislike most about this product?

More Clarity required for SOp

What recommendations would you give to someone considering this product?

More Clarity required

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Caring

Dylan W.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Fantastic Product and Service

Likeliness to Recommend

10 /10

What differentiates Agentforce Commerce B2C from other similar products?

The ease of use.

What is your favorite aspect of this product?

I like the design and flow for the software.

What do you dislike most about this product?

I don't dislike the product.

What recommendations would you give to someone considering this product?

I highly recommend the product.

Pros

Efficient Service
Effective Service
Inspires Innovation
Client Friendly Policies

Kunal T.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Easy to handle with great Features

Likeliness to Recommend

10 /10

What differentiates Agentforce Commerce B2C from other similar products?

Integration Tools and Functionalities

What is your favorite aspect of this product?

Customer Satisfaction Aspect

What do you dislike most about this product?

Higher Cost than other Cloud Providers

What recommendations would you give to someone considering this product?

EASY to handle service but have to negotiate with the cost

Pros

Performance Enhancing
Effective Service
Saves Time
Respectful

How We Deliver

Agentforce Commerce B2C

What is Agentforce Commerce B2C?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

Agentforce Commerce B2C Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Agentforce Commerce B2C?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Agentforce Commerce B2C Reviews

Shashank K.

Easy and Fast to use

Likeliness to Recommend

Pros

Dylan W.

Fantastic Product and Service

Likeliness to Recommend

Pros

Kunal T.

Easy to handle with great Features

Likeliness to Recommend

Pros

Most Popular Agentforce Commerce B2C Comparisons

Shopify

Adobe Commerce

Shopify Plus

WooCommerce

Square Online

Oracle Commerce

Title

1
Since last award

Feature Ratings

Integrated Search

Reporting and Analytics

Order Management

Content Management

Catalog Management

Payment Processing

Predictive Recommendations

Order Portal

Content Localization

Microsite Management

Retargeting Capabilities

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Ease of Implementation

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training