What is ADP TotalSource?
From easy recruiting tools to world-class, cost-effective benefits — plus great payroll and HR — ADP TotalSource® helps you accomplish more, faster. And you're supported by ADP experts through every decision and every question.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
79 Likeliness to Recommend
1
Since last award
91 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+74 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ADP TotalSource?
Pros
- Security Protects
- Trustworthy
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Self Service Portal
Regulatory Compliance
Payroll Integration
Contributions and Payment Tracking
Claims Management
Provider Management
User and Enrollment Management
Archiving and Reporting
Benefits Administration
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
ADP TotalSource Reviews
German Jose F.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
ADP TotalSource, HR PEO Business Management
Likeliness to Recommend
What differentiates ADP TotalSource from other similar products?
It is very appropriate to say that all companies or small organizations need a system such as hiring employees, managing their contracts, conducting a payroll that displays all the information legible, that is a good administrative system provided by ADP TotalSource where we develop activities that includes services to manage employee benefits, payroll, risk management, security and recruitment.
What is your favorite aspect of this product?
With TotalSource we achieved a better management in the whole area of human resources, by systematizing all our processes we were able to create a customized report that is able to load directly into our general ledger through an intuitive interface and provide reports both for us and in the application, it is a payroll software that offers the expected levels of security/control.
What do you dislike most about this product?
We do not agree with their cost policy, the cost is based on a percentage of payroll, so when you have higher commissions in your month the cost of ADP also increases, and even better customer service staff which only referred us to another department and wasted our time, that kind of delay makes our payroll or reports depending on the problem not quite efficient.
What recommendations would you give to someone considering this product?
This software is very helpful as long as you comply with the regulations and it is also very suitable for companies that have in their payroll a large number of employees, being for a company with fewer employees may be less efficient because the resource can be submitted with delay. It is a PEO to expand the policies.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Andreina P.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Vendor Management and Renewal
Submitted Oct 2022
With Adp we have employee management under control
Likeliness to Recommend
What differentiates ADP TotalSource from other similar products?
We have found this to be a fairly complete tool, to have up to date and in order all the management of employees, from payroll, to monitoring their hours and time worked. Almost all functions are automated and easily configured, allowing us to make payments easily and on time.
What is your favorite aspect of this product?
Through this program we can automate the company's tax payments and have in the same system the payment of employee benefits such as health insurance, attendance and other legal benefits. Best of all, it has a mobile application, which allows us to keep up to date with the management of employees outside the office.
What do you dislike most about this product?
So far there is little negative I have to say about this program, as I find it one of the most simple and practical to use, but if I must mention something, I could say that they should improve their reports, as they are not as complete as I would like and that the payroll and payment format would be a little more flexible to customize, as there are spaces that we do not need and others that we should cover.
What recommendations would you give to someone considering this product?
ADP TotalSource is ideal for companies that manage a large number of employees. It divides each section into different departments. If this is how your company is set up, and it is the case for many large corporations, this will work well for you. In a smaller company, where you are a payroll specialist, benefits administrator, etc., having to wait days for answers to your questions is very inefficient.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Respectful
Shruti S.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2022
It is good and easy to use. Love it
Likeliness to Recommend
What differentiates ADP TotalSource from other similar products?
I think Paystubs generation and taxes calculation is awesome on ADP. However benefits enrollment process is little tricky one for consultant.
What is your favorite aspect of this product?
Paystubs generation and taxes calculation
What do you dislike most about this product?
Enrollment process and user interface
What recommendations would you give to someone considering this product?
This product is really helpful for you consultants pay and pay tracing.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
