ADP TotalSource

Employee Self-Service Portal

Allows employees to review plans, make benefit elections, update dependants, and access benefit information.

HRIS and Payroll Integration

Synchronises employee, eligibility, contribution, and deduction data with HRIS and payroll systems.

Benefits Enrollment and Eligibility

Manages benefit eligibility and enrolment for new hires, open enrolment, and qualifying life events.

Claims Management

Tracks benefit claims, supporting documents, status, and resolution where claims administration is offered.

Contributions and Deduction Management

Calculates and tracks employer contributions, employee deductions, and benefit payment obligations.

Carrier and Provider Management

Manages benefit carriers, providers, plan configurations, data feeds, and service relationships.

Compliance & Governance

Supports benefit-plan compliance through rules, documentation, access controls, reporting, and audit trails.

Archiving and Reporting

Provides reports and dashboards on enrolment, participation, costs, eligibility, and plan utilisation.

Benefits Plan Administration

Configures and administers health, retirement, insurance, and voluntary benefit plans across the employee lifecycle.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.