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Adobe InDesign Logo Award Winner Product Badge
Adobe InDesign Logo Award Winner Product Badge
Adobe Systems

Adobe InDesign

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Adobe InDesign
8.7 /10

What is Adobe InDesign?

Adobe InDesign is the industry-leading layout and page design software for print and digital media. Create beautiful graphic designs with typography from the world’s top foundries and imagery from Adobe Stock. Quickly share content and feedback in PDF. Easily manage production with Adobe Experience Manager. InDesign has everything you need to create and publish books, digital magazines, eBooks, posters, interactive PDFs, and more.

Company Details


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Awards & Recognition

Adobe InDesign won the following awards in the Desktop Publishing category

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Adobe InDesign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe InDesign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe InDesign?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Reliable
  • Trustworthy

Feature Ratings

Average 82

Layout Editing

86

Text Editing

85

Templates

83

Drag and Drop Design

82

Data Visualization

80

Graphics Editing

79

Collaboration

77

Asset Hub

77

Social Media Integration

74

Vendor Capability Ratings

Average 80

Quality of Features

85

Breadth of Features

84

Business Value Created

82

Ease of Implementation

82

Availability and Quality of Training

79

Usability and Intuitiveness

78

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Vendor Support

77

Ease of IT Administration

75

Adobe InDesign Reviews

Kristen P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

An Essential Tool for Our Team

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

If you use Adobe Creative Cloud as we do, Adobe InDesign integrates seamlessly with the other applications in this suite. We can easily update assets by updating embedded PSD or AI files. Fonts are easy to update through Adobe's library. Plus, it's quick to set up a wide variety of different formats required for omnichannel campaigns.

What is your favorite aspect of this product?

Adobe InDesign catches many errors before exporting—the publishing features alert us to any errors in the file before exporting (missing links, fonts, overset type, etc.). We have included this check within the QA of our materials, and it's caught a couple of potential reprints for our printed materials. In addition to these safeguard features, there is a wealth of tutorials for learning more about using the tools and features within InDesign.

What do you dislike most about this product?

The only thing I dislike about this software is that it's limiting in regards to collaboration. Only one designer can open a file at a time. While this helps to limit the risk for errors, it's difficult for larger publications. To allow for our designers to work on our catalogs together, for example, we've split the catalog into different sections and our designers trade off on sections as they work.

What recommendations would you give to someone considering this product?

To get started with this software, I highly recommend getting started first with Adobe's tutorials, taking an online course, or attending Adobe MAX virtually for inspiration. As with many Adobe titles, there are a wealth of features, and it does take time to onboard someone new.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Fair

Natasha Kiara E.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

A professional product that is easy to use.

Likeliness to Recommend

9 /10

What differentiates Adobe InDesign from other similar products?

The professionalism of the product but it still easy to use. Allows full customisability to create the documents you have in mind.

What is your favorite aspect of this product?

Custom margins and rulers to create precise designed documents.

What do you dislike most about this product?

Sometimes colour edits can be tricky. Such as amending a gradient.

What recommendations would you give to someone considering this product?

Not necessarily a recommendation, but give yours self time to fully play with the product to discover what it can do.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Scott A.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Using anything else is painful

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

Superior tools and vector based program that lets you create professional documents that are on the level of any major publisher of the world

What is your favorite aspect of this product?

The ability to create stunning layouts

What do you dislike most about this product?

The breadth of its capabilities make it difficult to truly master without expensive training for internal teams.

What recommendations would you give to someone considering this product?

It will change your life if you're not using it for proposals right now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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