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Adobe Commerce Logo
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Adobe Systems

Adobe Commerce

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Adobe Commerce
8.3 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details


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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative
10% Neutral
86% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 77

Order Management

80

Payment Processing

79

Content Management

79

Order Portal

79

Catalog Management

78

Reporting and Analytics

77

Integrated Search

77

Retargeting Capabilities

76

Content Localization

75

Microsite Management

75

Predictive Recommendations

72

Vendor Capability Ratings

Average 77

Quality of Features

80

Breadth of Features

79

Ease of Data Integration

78

Usability and Intuitiveness

77

Business Value Created

77

Product Strategy and Rate of Improvement

77

Ease of IT Administration

76

Ease of Implementation

75

Ease of Customization

75

Vendor Support

75

Availability and Quality of Training

75

Adobe Commerce Reviews

Aditya Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Adobe Commerce is a gartner leader for E-Commerce

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Product Ownership, Unlimited Customisation, control of source code

What is your favorite aspect of this product?

Adobe’s backing and vision

What do you dislike most about this product?

Increasing costs

What recommendations would you give to someone considering this product?

Choose the right version and always keep the software and modules upto date

Pros

  • Saves Time
  • Respectful
  • Generous Negotitation
  • Transparent

Brian M.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Very customisable, but can be complicated

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Customisation, 3rd party support is everywhere

What is your favorite aspect of this product?

Familiarity for business and customers

What do you dislike most about this product?

Some basic features are poor such as product and catalog management

What recommendations would you give to someone considering this product?

Check that it suits your business, if you just want basic e-commerce then Shopify or others may be better

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Younss A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Amazing open-source e-commerce tool.

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce (previously Magento Commerce) provides a plethora of customization possibilities, allowing businesses to personalize their online storefronts to their individual needs and brand identity. Developers can use a modular design to construct custom themes, templates, and extensions, allowing for the smooth integration of unique functionality. This adaptability enables businesses to stay ahead of their competitors and provide clients with a personalized shopping experience, resulting in improved customer satisfaction and higher conversion rates. Furthermore, the open-source nature of the platform encourages an active community.

What is your favorite aspect of this product?

One of Adobe Commerce’s distinguishing features is its capacity to handle large volumes of product data and website traffic with remarkable performance. The platform is built to scale easily, allowing internet businesses to grow, whether they are small startups or major enterprise-level ventures. Adobe Commerce offers fast loading times and responsive user experiences even during peak shopping seasons by employing sophisticated caching mechanisms, database optimization techniques, and scalable infrastructure. This scalability not only improves customer happiness but also allows firms to expand without fear of technical limitations.

What do you dislike most about this product?

Adobe Commerce can be difficult to use, particularly for users with little technical knowledge or familiarity with e-commerce systems. Setting up and operating the system may necessitate a learning curve due to the numerous configurations, extensions, and customization options available. This intricacy may provide difficulties for small firms or individuals who find it difficult or time-consuming to grasp the platform’s full possibilities.

What recommendations would you give to someone considering this product?

Adobe Commerce’s strongest advantages are its scalability and flexibility. It provides a flexible foundation for creating distinct and personalized online stores and caters to enterprises of all sizes. The advantages of using Adobe Commerce include its extensive feature set, easy integration with other Adobe products, comprehensive analytics and reporting tools, and a variety of design and branding options. To assist users in effectively utilizing the platform, it also provides extensive documentation, training materials, and a welcoming community. Recommended.

Pros

  • Efficient Service
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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