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Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.5 /10

210 Reviews Write a Review

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative

10% Neutral

86% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 77

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

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Adobe Commerce Reviews

Nikhil K.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, very flexible, Intuitive Interface

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe commerce solutions have consistently excelled in three fundamental aspects, making them a preferred choice for many users. Firstly, their products boast an intuitive interface and a user-friendly design, ensuring they are easy to use and implement. Moreover, in a market teeming with comparable products, Adobe stands out by delivering unparalleled quality and features. Furthermore, Adobe's commitment to customer support is a cornerstone of their success. The company prides itself on providing exceptional support, offering a wealth of resources, from extensive documentation to responsive customer service.

What is your favorite aspect of this product?

1.Intuitive Interface 2.Versatile Toolsets 3.Innovative Features 4.Creative Freedom 5.Reliable Performance 6.Integration and Compatibility 7.Regular Updates 8.Community and Resources 9.Customer Support 10.Industry Standard

What do you dislike most about this product?

1.Resource Intensiveness 2.High cost 3.Steep Learning Curve 4.Dependency on Developers 5.Interface Customization 6. Performance Optimization 7.Upgrade Challenges 8. Extension Costs 9. Little Complexity in Setup 10. Support and Documentation is not so good in some part it hard to troubleshoot the same.

What recommendations would you give to someone considering this product?

Before implementation, define your business needs, goals, and the functionalities required from the platform. Ensure you have access to or invest in the necessary technical expertise. Invest time in understanding the platform and its features. Stay updated with the latest versions, patches, and security fixes. Regularly maintain and optimize the platform to ensure smooth operation and security.

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Charanjeet S.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

A complete Ecommerce Solution

Likeliness to Recommend

10 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce formerly it was called Magento. It is a complete ecommerce solution with extensible features, means we can extend it to any level. Any custom functionality can be added anytime. The best thing is that we got the access to database and base code of the product.

What is your favorite aspect of this product?

The best part of Adobe Commerce is that it comes with all the base features to setup an ecommerce website. With just few clicks and configurations an ecommerce website can get ready to deploy. From the development point of view it is also have a lot of features like it's easy to remember commands. The cart, order, customer, tax, shipping management comes up OOB

What do you dislike most about this product?

I have used Adobe commerce for more than 3 years and it worked as expected and solved all the purpose. It only needs to improve the loading speed, as it has very large codebase and a lot of features, sometimes adding more plugins makes the speed slow. So, there should be some feature to check if the plugin going to be installed will affect the loading of the website.

What recommendations would you give to someone considering this product?

If you are planning to deploy an ecommerce website within a single day, I will highly recommend to go with this. As the all the basic ecommerce functions you will get with the installation and in the market a lot of free and paid themes are available so you can go with according to your facility, just for the installation you will require some technical help after that non-technical persons can also manage everything from easy to understand admin panel

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohit K.

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

How We Deliver

Adobe Commerce

What is Adobe Commerce?

Company Details

Need Assistance?

Adobe Commerce Ratings

81 Likeliness to Recommend

95 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Nikhil K.

Easy to use, very flexible, Intuitive Interface

Likeliness to Recommend

Pros

Charanjeet S.

A complete Ecommerce Solution

Likeliness to Recommend

Pros

Rohit K.

Likeliness to Recommend

Pros

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

2
Since last award

Feature Ratings

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training