This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)
Adobe Commerce Logo
Adobe Commerce Logo
Adobe Systems

Adobe Commerce

Composite Score
8.3 /10
CX Score
8.4 /10
Category
Adobe Commerce
8.3 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

96 Plan to Renew

74 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative
10% Neutral
83% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Reliable
  • Helps Innovate

Feature Ratings

Average 77

Content Management

80

Catalog Management

80

Customer Order Portal

79

Payment Processing

79

Order Management

78

Reporting and Analytics

77

Content Localization

76

Integrated Search

76

Retargeting Capabilities

75

Microsite Management

74

Predictive Recommendations

71

Vendor Capability Ratings

Average 77

Breadth of Features

81

Quality of Features

80

Ease of Data Integration

78

Usability and Intuitiveness

77

Business Value Created

77

Product Strategy and Rate of Improvement

76

Ease of Implementation

76

Ease of IT Administration

75

Ease of Customization

75

Vendor Support

74

Availability and Quality of Training

74

Adobe Commerce Reviews

Ralf K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Automating Marketing to make communications easier

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Marketo stands out for its intuitive segmentation and dynamic content capabilities. We can group suppliers by spend levels or strategic importance, such as primary or secondary. Trigger emails. Pull relevant data, such as past order volumes and contract details, to deliver individualized and insightful updates. Interactions reference suppliers' unique histories, making them feel heard.

What is your favorite aspect of this product?

We can streamline communications with suppliers by automating personalized email campaigns. This ensures timely updates on product orders, inquiries, and inventory levels, freeing up time for strategic planning. Generating inventory alerts or request-for-quotes used to be labor-intensive, but templates automate repetitive tasks while maintaining precision. This allows for more mental capacity to be dedicated to strategic analysis, which adds value. Additionally, using the dashboard to track supplier interactions enhances process oversight.

What do you dislike most about this product?

Customizing complex automated flows demands technical skills that not all users possess. Fortunately, free training resources and community forums are available to help users build proficiency over time.

What recommendations would you give to someone considering this product?

Marketo Engage streamlines supplier communications through automation and personalization. This helps procurement build stronger, more collaborative relationships with their partners by ensuring timely and relevant updates. I highly recommend it for optimizing supplier management.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Meet D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Flexible and Powerful E-Commerce Solution

Likeliness to Recommend

10 /10

What differentiates Adobe Commerce from other similar products?

It's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

What is your favorite aspect of this product?

Adobe Commerce offers everything that businesses need to succeed in today's competitive e-commerce landscape.

What do you dislike most about this product?

The navigation and simplifying certain processes could further solve the overall user experience, making it easier for merchants to manage their online stores efficiently.

What recommendations would you give to someone considering this product?

Only one thing "Just Go for it"

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Dhruv V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Best ever solution!

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Adobe has the best themes and layouts, much more easy to use and user friendly.

What is your favorite aspect of this product?

Adobe commerce has been the most reliable product so far.

What do you dislike most about this product?

nothing to dislike this awesome product.

What recommendations would you give to someone considering this product?

Must buy adobe if you wish to increase your business.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Most Popular Adobe Commerce Comparisons