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Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.4 /10

221 Reviews Write a Review

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

7% Negative

9% Neutral

84% Positive

Pros

Performance Enhancing
Respectful
Reliable
Helps Innovate

Feature Ratings

Average 77

Content Management

Catalog Management

Order Portal

Payment Processing

Order Management

Reporting and Analytics

Content Localization

Integrated Search

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

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View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Role: Industry Specific Role
Industry: Entertainment
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Easy too use. Customer service always been helpful

Likeliness to Recommend

6 /10

Pros

Respectful
Generous Negotitation
Continually Improving Product
Reliable

Cons

Wastes Time

Role: Sales Marketing
Industry: Transportation
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Apr 2020

easy to use and navigate

Likeliness to Recommend

8 /10

Pros

Acts with Integrity
Client's Interest First
Security Protects
Helps Innovate

Cons

Less Efficient Service
Charges for Enhancements
Leverages Incumbent Status

Jen M.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Intuitive but takes time to get used to.

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

It is intuitive and helps with someone who isn’t very creative.

What is your favorite aspect of this product?

Gives recommendations for user products.

What do you dislike most about this product?

Can be a bit difficult in the beginning for a new user.

What recommendations would you give to someone considering this product?

Give it a chance and it will change the way you work.

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

How We Deliver

Adobe Commerce

What is Adobe Commerce?

Company Details

Need Assistance?

Adobe Commerce Ratings

83 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Management Includes collaboration, check-in/check-out, and version control.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Management Includes order entry, order processing, order tracking, and parts management.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Easy too use. Customer service always been helpful

Likeliness to Recommend

Pros

Cons

easy to use and navigate

Likeliness to Recommend

Pros

Cons

Jen M.

Intuitive but takes time to get used to.

Likeliness to Recommend

Pros

Most Popular Adobe Commerce Comparisons

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Title

1
Since last award

1
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1
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Feature Ratings

Content Management

Catalog Management

Order Portal

Payment Processing

Order Management

Reporting and Analytics

Content Localization

Integrated Search

Retargeting Capabilities

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training