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Adobe Systems

Adobe Commerce

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Adobe Commerce
8.3 /10

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details


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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative
10% Neutral
86% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Continually Improving Product

Feature Ratings

Average 77

Order Management

80

Payment Processing

79

Content Management

79

Order Portal

79

Catalog Management

78

Reporting and Analytics

77

Integrated Search

77

Retargeting Capabilities

76

Content Localization

75

Microsite Management

75

Predictive Recommendations

72

Vendor Capability Ratings

Average 77

Quality of Features

80

Breadth of Features

79

Ease of Data Integration

78

Usability and Intuitiveness

77

Business Value Created

77

Product Strategy and Rate of Improvement

77

Ease of IT Administration

76

Ease of Implementation

75

Ease of Customization

75

Vendor Support

75

Availability and Quality of Training

75

Adobe Commerce Reviews

Robert R.

  • Role: Public Sector
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2020

Great price but wans't easy to use.

Likeliness to Recommend

1 /10

What differentiates Adobe Commerce from other similar products?

Adobe has been around for a while, so they have a solid reputation, which is well deserved.

What is your favorite aspect of this product?

The price.

What do you dislike most about this product?

It just wasn't a good fit for my organization.

What recommendations would you give to someone considering this product?

Be very willing to take a lot of time to make sure you understand how this works.

Pros

  • Respectful
  • Friendly Negotiation
  • Security Protects
  • Acts with Integrity

Cons

  • Vendor Friendly Policies
  • Less Generous
  • Wastes Time
  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Fantastic product

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service
  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2020

Fantastic and easy to use product

Likeliness to Recommend

4 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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