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Adobe Systems

Adobe Commerce

Composite Score

8.3 /10

CX Score

8.5 /10

210 Reviews Write a Review

What is Adobe Commerce?

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

Company Details

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Adobe Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

95 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Commerce?

4% Negative

10% Neutral

86% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 77

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 77

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training

Also Featured in...

B2B eCommerce

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View Adobe Commerce in this category (opens in a new tab)

Adobe Commerce Reviews

Jeff M.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy To Use UI and Great Support

Likeliness to Recommend

8 /10

What differentiates Adobe Commerce from other similar products?

Adobe Commerce Cloud simply offers a robust yet simplistic (to use) product in order for effectively sell products online without all of the major customization headaches. We love the wide use of features and simple UI.

What is your favorite aspect of this product?

Our favorite aspect is it's easy to implement and train internal users, and the UI is easy enough to continue to work with long-term without constantly having to retrain users.

What do you dislike most about this product?

I would like to see a bit more customization when it comes to shipping weights (when bundling for discounts), but we've found a few work-arounds since.

What recommendations would you give to someone considering this product?

Always do your homework. There's a bunch of e-commerce platforms available on the market. This, however, seems to be the best fit for us. Go through the work of doing a "process tree" to isolate and uncover all needs on an e-commerce platform, and then compare that to the features offered, as well as the ease-of-use in the UI.

Pros

Reliable
Enables Productivity
Saves Time
Transparent

Cons

Vendor Friendly Policies
Vendor's Interest First

Ghanshyam T.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Build a ecommerce store with multisite Magento

Likeliness to Recommend

9 /10

What differentiates Adobe Commerce from other similar products?

Easy to maintain all section in admin area Capability to handle million of product data Security

What is your favorite aspect of this product?

PWA GraphQL Easy to make a headless product

What do you dislike most about this product?

Server cost and configuration. Customization is not easy

What recommendations would you give to someone considering this product?

Security Easy to setup PWA Increase page speed so help in SEO Shipping and catelog rule

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Effective Service

Jeff M.

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Bloated and Complicated E-Commerce System

Likeliness to Recommend

5 /10

What differentiates Adobe Commerce from other similar products?

We used Magento for a very short time as our main E-Commerce platform. Overall, the system was very difficult to learn and train from both a sales and coding/tech perspective. Integrations and upgrades weren't exactly easy, and worst of all specific customizations of the platform to meet our business needs became a nightmare. The file structure is really weird, and we practically lost our minds trying to find all of the PHP hooks in the code (where they were coming from). We tried reading manuals, but at the end of the day we left the system because we needed the ability to customize the e-commerce platform to specially meet our needs.

What is your favorite aspect of this product?

Honestly - the simplicity of how the products were laid out. That's about it. The orders were similar, but very basic.

What do you dislike most about this product?

How convoluted the file structure and hooks were. It became a nightmare to customize - especially when it was time for the quarterly upgrades.

What recommendations would you give to someone considering this product?

I would suggest either using SPS Commerce, Wordpress, Shopify, or literally just building your own e-commerce platform.

Pros

Transparent
Client Friendly Policies
Fair
Trustworthy

Cons

Less Effective Service
Less Productive
Commodity Features

How We Deliver

Adobe Commerce

What is Adobe Commerce?

Company Details

Need Assistance?

Adobe Commerce Ratings

81 Likeliness to Recommend

95 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Adobe Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Adobe Commerce Reviews

Jeff M.

Easy To Use UI and Great Support

Likeliness to Recommend

Pros

Cons

Ghanshyam T.

Build a ecommerce store with multisite Magento

Likeliness to Recommend

Pros

Cons

Jeff M.

Bloated and Complicated E-Commerce System

Likeliness to Recommend

Pros

Cons

Most Popular Adobe Commerce Comparisons

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

2
Since last award

Feature Ratings

Order Management

Payment Processing

Content Management

Order Portal

Catalog Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Availability and Quality of Training