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Adobe Campaign Logo
Adobe Campaign Logo
Adobe Systems

Adobe Campaign

Composite Score
8.7 /10
CX Score
8.9 /10
Adobe Campaign
8.7 /10

What is Adobe Campaign?

Adobe Campaign pulls together cross-channel customer data into a single view and then puts it to work to create personalized cross-channel campaigns that meet customers where they’re at. See the whole customer journey on a single screen. With Adobe Campaign, you can use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want — through email, mobile, offline channels, and more.

Company Details


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Awards & Recognition

Adobe Campaign won the following awards in the Email Marketing category

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Adobe Campaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Campaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

2
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Campaign?

0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Inspires Innovation
  • Reliable
  • Appreciates Incumbent Status

Feature Ratings

Average 84

Email Delivery

90

Text Messaging

89

Campaign Management

87

Segmentation

86

Basic Reporting and Analytics

84

Auto-Responders

84

Dynamic Content

84

A/B Testing

83

Email Templates

83

Content Authoring

83

Surveys and Polling

82

Vendor Capability Ratings

Average 83

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Ease of IT Administration

84

Usability and Intuitiveness

84

Ease of Implementation

83

Ease of Data Integration

82

Vendor Support

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Adobe Campaign Reviews

Samantha W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Highly performant marketing automation tool

Likeliness to Recommend

9 /10

What differentiates Adobe Campaign from other similar products?

It's a powerful automation tool, and it's undoubtedly the best solution for B2-B companies, and the point that differentiates it from others is that we can also use it for email marketing across the board. It is easy to accomplish any task with this as well as the team is also supportive to assist us in setting up automation and ensuring delivery.

What is your favorite aspect of this product?

From the perspective of compatibility, flexibility, simplicity of integration, value, friendliness, and automation Adobe Campaign is the best in highly performant in each way. It offers almost limitless customization for establishing rules and events to target leads, prospects, and customers based on their activity, personalities, ethnicities, and stage in the buyer's journey. There are also comprehensive analytics and reporting capabilities that make my job a lot easier.

What do you dislike most about this product?

Poor implementation; linkages between sections were broken, and advanced segmentation is not working properly. It requires skilled developers to fully utilize its functionality and learning it might be tough for new users. I don't think Google Analytics is very user-friendly. It is a difficult instrument to work with.

What recommendations would you give to someone considering this product?

I trust Adobe Campaign so confidently that I can advise anyone to come there and see its potential, how it frees employees from mundane activities and how it boosts productivity. Adobe Campaign provides flexible features, functionality, and capabilities to assist any company run successful email marketing campaigns so they can boost their sales and revenues.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Verônica O.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Likeliness to Recommend

9 /10

What differentiates Adobe Campaign from other similar products?

Allows you to create and customize marketing emails with features from the tool itself. This integration allows for greater efficiency in the creation of campaigns and in the formation of a centralized data source with the ability to determine market segments and customer profiles to be targeted.

What is your favorite aspect of this product?

The ability to create and customize email marketing campaign material within the tool itself. This integration allows for more efficient workflow management.

What do you dislike most about this product?

So far, the tool has met my expectations.

What recommendations would you give to someone considering this product?

It is a tool that helps to promote an efficient connection with the customer through more relevant promotional emails. It is possible, through its resources, to customize the campaign material within the tool itself, which helps to centralize the workflow and contributes more efficiently to the creation and delivery of content.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Vinicius D.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Efficient resources

Likeliness to Recommend

10 /10

What differentiates Adobe Campaign from other similar products?

It has a simple and easy-to-use interface, making it possible to customize the main page by selecting features through the drag-and-drop navigation function. It is possible to build marketing emails in a simple way and with great visual quality within the interface itself, allowing greater centralization of the workflow.

What is your favorite aspect of this product?

It is possible to generate dynamic reports and, through the information, create an integrated profile of the customers and the experience that were submitted in all the implemented campaigns. Through the reports, it is possible to choose the most efficient channel for each customer, whether by email, sms or other direct communication channels. You can also control the send interval at which each content should be triggered.

What do you dislike most about this product?

The platform met my expectations, it provides me with the main tools for daily use. It is not complete, but it meets the needs as a source to identify contacts.

What recommendations would you give to someone considering this product?

It's a great software for building marketing campaigns that enables the centralization and management of the workflow in a single tool.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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