Addigy Customer Reviews 2025 | Remote Monitoring and Management

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Addigy

Composite Score

7.7 /10

CX Score

8.0 /10

22 Reviews Write a Review

What is Addigy?

Addigy is a cloud-based IT management platform to manage and secure macOS, iOS, iPadOS and tvOS devices. The only multi-tenant Apple device management and mobile device management (MDM) solution built for both MSPs and enterprise IT teams, Addigy provides IT admins with real-time device access, zero-touch deployment, asset management, monitoring and automated remediation, instant remote control, software deployment, always-on compliance, patch management, and more. At Addigy, we strive to simplify Apple IT management so that any IT admin can easily manage and secure the Apple devices in their managed networks, regardless of their level of Apple expertise.

Company Details

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Awards & Recognition

Addigy won the following awards in the Remote Monitoring and Management category

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2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

12 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

12 Top Rated Features

2023

Addigy Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Addigy.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Down 3
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Down 12
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 94%
Conflict Resolution:: 87%
Strategy & Innovation:: 94%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Addigy?

0% Negative

13% Neutral

87% Positive

Pros

Enables Productivity
Respectful
Client's Interest First
Transparent

Feature Ratings

Average 80

Mobile Device Management

Remote Control

Remote NOC, SOC, Helpdesk Integration

Process Automation

Endpoint Backup

Real User Monitoring

Support for IoT Devices

Patch Management

Discovery

Anti Malware Signature Detection

Network Management

Vendor Capability Ratings

Average 84

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Addigy Reviews

Taylor a.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Very easy to use and learn

Likeliness to Recommend

10 /10

What differentiates Addigy from other similar products?

I like that it doesn’t need the end user doesn’t have to do anything. It was also easy to learn

What is your favorite aspect of this product?

Easy for me to learn and works great. No down time

What do you dislike most about this product?

It does fine. No dislikes

What recommendations would you give to someone considering this product?

It’s a great help for sure and easy to learn

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Theresa E.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Super easy to implement and use

Likeliness to Recommend

10 /10

What differentiates Addigy from other similar products?

Super easy to set up and end users have no trouble with this at all

What is your favorite aspect of this product?

No codes to type in for the end user to get help from IT with remote

What do you dislike most about this product?

There isn't anything I dislike really

What recommendations would you give to someone considering this product?

This is awesome and super easy to set up

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chris e.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use and set up!

Likeliness to Recommend

8 /10

What differentiates Addigy from other similar products?

They aren’t super unique but their interface is very easy to use and clean

What is your favorite aspect of this product?

Clean easy to use interface makes remote management easy

What do you dislike most about this product?

Cost was a little high but not bad

What recommendations would you give to someone considering this product?

Easy to implement and use

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

How We Deliver

Addigy

What is Addigy?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

Addigy Ratings

90 Likeliness to Recommend

Down 3 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Down 12 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Addigy?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Discovery Automated discovery and identification of devices and associated applications on the network.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Addigy Reviews

Taylor a.

Very easy to use and learn

Likeliness to Recommend

Pros

Theresa E.

Super easy to implement and use

Likeliness to Recommend

Pros

Chris e.

Easy to use and set up!

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Device Management

Remote Control

Remote NOC, SOC, Helpdesk Integration

Process Automation

Endpoint Backup

Real User Monitoring

Support for IoT Devices

Patch Management

Discovery

Anti Malware Signature Detection

Network Management

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support