What is Acuity Scheduling?
Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
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Since last award
91 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Acuity Scheduling?
Pros
- Helps Innovate
- Fair
- Transparent
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Calendar Integration
Scheduling Link Creation
Real-Time Calendar View
Customizable Branding
Automated Notifications
Mobile
Availability Preferences
Payment Processing
3rd Party Integration
Analytics and Reporting
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Ease of Customization
Ease of Implementation
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of IT Administration
Quality of Features
Acuity Scheduling Reviews
David G.
- Role: Human Resources
- Industry: Entertainment
- Involvement: IT Leader or Manager
Submitted Mar 2023
Great online calendar and appointment scheduling
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
The talent acquisition staff will find Acuity to be a breeze to work with. You have access to everyone's schedules and can reassign interviews amongst the recruiters as admin. Members can reserve rooms via their own personal calendars and links.
What is your favorite aspect of this product?
This ability to create various connections based on appointment types is fantastic. Getting people in for appointments no longer necessitates my sending a barrage of emails or having lengthy phone discussions.
What do you dislike most about this product?
I'd like to see a little more personalization options on the main landing page. When making an appointment, I'd like it if customers could include other email addresses for themselves and any guests they might bring.
What recommendations would you give to someone considering this product?
Acuity has helped our team tremendously with interview scheduling. It integrates with Zoom and can give candidates automatic appointment reminders.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Saves Time
Christian H.
- Role: Human Resources
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
Intuitive and easy to use tool.
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Our schedule has a personal assistant, sort of. They serve as my hands, feet, and storage systems for the whole company. Well, I have a lot of information saved with them, and I can quickly access all of my thoughts and customer information from my desktop, when I'm working at my desk, or even while I'm driving with my iPhone.
What is your favorite aspect of this product?
When it comes to scheduling possibilities, Acuity offers a lot of flexibility and excels at facilitating registration for group activities like workshops and service appointments. The software enables you to manually add participants to an event roster, provide discount vouchers for particular classes or events, etc. My needs for class registrations and roster administration are perfectly met by it. In addition, it integrates with other services quite well.
What do you dislike most about this product?
Integrations frequently fail, which is terrible. Overall though, it is not too awful. Although powerful, the email feature is at its worst when it's unclear. To fully utilize what Acuity can do, there is some learning involved, so I periodically find myself asking colleagues for assistance.
What recommendations would you give to someone considering this product?
It's basically devoid of bugs. It contains so many functions that it's likely to meet your company's needs, even sophisticated ones. It's also existed for a long time, so it's well-made. Time zone support is available through Acuity for both clients and employees. Thus, everyone is able to view their schedules when they want to.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cade O.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
Robust scheduling tool.
Likeliness to Recommend
What differentiates Acuity Scheduling from other similar products?
Scheduling appointments with our clients and customers no longer has to be a time-consuming hassle thanks to Acuity Scheduling. It allowed our customers to see our availability in real-time, choose the ideal date and time for them, pay in advance via Square, Stripe, or Paypal, and even postpone or rearrange on their own without us having to exert ourselves to the point of exhaustion.
What is your favorite aspect of this product?
It is my most favorite. I use it for a variety of platforms, ventures, and objectives. Nothing compares to how simple it is to customize their goods. The full CSS can be downloaded and edited for you. They are used by me even more than they might be used for CRM, alerts, email marketing, etc. much more than simply a platform for simple organizing. Trust me, they are larger than that.
What do you dislike most about this product?
It has crusty user interface. Furthermore, the submenu occasionally fails to load correctly and is not intuitive. The ability to blacklist any new information users submit is not available once you prohibit a piece of user-submitted data, making blocking and banning laborious. I have a feeling that if I really got into it as an administrator, I'd be running into obstacles left and right, especially at first.
What recommendations would you give to someone considering this product?
It is simple to use, affordable, and extremely practical to make appointments, select the precise date and time and offers top-notch intake forms ideal for employee conversations and exploration calls. It works seamlessly with my website. The search engine is really quick and does not care about capitalization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
