Act! Customer Reviews 2026 | Customer Relationship Management

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Act!

Composite Score

7.6 /10

CX Score

7.2 /10

72 Reviews Write a Review

What is Act!?

Act! Advantage is a full front-office CRM and marketing solution with new features and functionality that unite sales, marketing, and customer management in one intuitive, affordable platform to help small and midsize businesses stay organized, attract new customers, and build lasting client relationships. Act! Advantage introduces a range of integrated tools including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, and Online Surveys. These built-in capabilities reduce the need for third-party add-ons, offering a more streamlined experience.

Company Details

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Act! Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Act!.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

3
Since last award

95 Plan to Renew

8
Since last award

65 Satisfaction of Cost Relative to Value

7
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+58 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Act!?

11% Negative

21% Neutral

68% Positive

Pros

Respectful
Trustworthy
Acts with Integrity
Enables Productivity

Cons

Under Delivered
Leverages Incumbent Status
Vendor's Interest First

Feature Ratings

Average 75

Account and Contact Management

Customer Service Management

Lead Management

Sales Management

Collaboration

Activity and Workflow Management

Marketing Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 71

Vendor Support

Breadth of Features

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Act! Screenshots

Act! Downloads

2469470_FleetMasterActSuccessStory_FINAL

2453351_DuChateau_FINAL

Asian-Medical-Customer-Success-FINAL

Thomas-Fletcher-Customer-Success-Story

Act! Videos

Act! Reviews

Charles T.

Role: C-Level
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2025

Aging CRM struggling to compete

Likeliness to Recommend

4 /10

What differentiates Act! from other similar products?

Act! seems to have lost the edge it once, perhaps, had in the CRM space. Development was/is stagnant and integration with other systems is difficult or not possible. Other competitors are taking over and we are likely to shift to a new CRM.

What is your favorite aspect of this product?

Can be used simply for staff that don’t want to have a steep learning curve.

What do you dislike most about this product?

The lack of full CRM features that competitors have, stability and reliability, and integrating with our own custom web applications.

What recommendations would you give to someone considering this product?

Look closely at alternatives and focus on what your company needs from a CRM.

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Cons

Slower Product Innovation
Commodity Features
Inhibits Innovation

John B.

Role: C-Level
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Look forward to feature upgrades

Likeliness to Recommend

8 /10

What differentiates Act! from other similar products?

Not familiar with other offerings

What is your favorite aspect of this product?

Information transfer between Outlook for contact history

What do you dislike most about this product?

Currently Act 26 not compatible with Outlook 365

What recommendations would you give to someone considering this product?

Until Act becomes compatible with outlook 365, do not upgrade outlook as the valuable functionality of automatic data transfer between the tow platforms is or was great.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Isabel I.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Useful software for client relationship management

Likeliness to Recommend

10 /10

What differentiates Act! from other similar products?

ease of use

What is your favorite aspect of this product?

capturing and ability to reference historical client content

What do you dislike most about this product?

customization of layouts needs to be easier and more intuitive

What recommendations would you give to someone considering this product?

to do their due diligence and comparison shop; if they might migrate to a different product after using ACT for a while, find out the ease of data migration to another software platform upfront

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

How We Deliver

Events

Act!

What is Act!?

Company Details

Need Assistance?

Awards & Recognition

Act! Ratings

83 Likeliness to Recommend

3 Since last award

95 Plan to Renew

8 Since last award

65 Satisfaction of Cost Relative to Value

7 Since last award

Emotional Footprint Overview

+58 Net Emotional Footprint

How much do users love Act!?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Act! Screenshots

0325_Stylized Home Page Image Full

Main Dashboard with Task List and Customer Management CO

Sales Pipeline

Dashboard 1

Act! Downloads

2469470_FleetMasterActSuccessStory_FINAL

2453351_DuChateau_FINAL

Asian-Medical-Customer-Success-FINAL

Thomas-Fletcher-Customer-Success-Story

Act! Videos

Act! - Advantage Product Explainer_ EN Subs

What is CRM?

Act! Reviews

Charles T.

Aging CRM struggling to compete

Likeliness to Recommend

Pros

Cons

John B.

Look forward to feature upgrades

Likeliness to Recommend

Pros

Isabel I.

Useful software for client relationship management

Likeliness to Recommend

Pros

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Feature Ratings

Account and Contact Management

Customer Service Management

Lead Management

Sales Management

Collaboration

Activity and Workflow Management

Marketing Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Vendor Support

Breadth of Features

Quality of Features

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement