Accelo Customer Reviews 2025 | Professional Services Automation

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Accelo

Composite Score

7.7 /10

CX Score

8.0 /10

52 Reviews Write a Review

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details

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Awards & Recognition

Accelo won the following awards in the Professional Services Automation category

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8 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

Service Experience
Product Impact

2025

8 Top Rated Capabilities

15 Top Rated Features

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

13 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

14 Top Rated Features

2022

Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative

1% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Effective Service
Fair

Feature Ratings

Average 86

Security

Team Collaboration

Task Management and Workflow

Resource Management

Email Synchronization & Tracking

Knowledgebase

Time Management

Reporting

Project Management

Expense Detail Tracking

Retainer Management

Vendor Capability Ratings

Average 86

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization

Also Featured in...

Project Management - Midmarket

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Project Portfolio Management - Midmarket

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Accelo Screenshots

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Role: Operations
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Great features, constatly innovates.

Likeliness to Recommend

9 /10

Pros

Caring
Respectful
Helps Innovate
Continually Improving Product

Debra B.

Role: Student Academic
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

"Fantastic product!"

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Easy to use and secure

What is your favorite aspect of this product?

Easy to Use

What do you dislike most about this product?

Nothing top dislike

What recommendations would you give to someone considering this product?

I have no Idea

Pros

Helps Innovate
Reliable
Inspires Innovation
Caring

Bryan M.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent software for project management

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

The main thing that separates Accelo from other project management suites that I've used is its ability to be extendible based on your organization's needs. It is able to do this while still providing many excellent collaboration tools and communications management.

What is your favorite aspect of this product?

My favorite aspect of Accelo is just how easy it is to navigate now that I've got some of my own lists set up and I'm comfortable with where everything lives.

What do you dislike most about this product?

The most frustrating part of Accelo is the implementation, which is a serious pain in the butt. However, the customer service provided during onboarding and implementation was superb, so take that as you will.

What recommendations would you give to someone considering this product?

If you need a project management suite that can be heavily customized and automated - and can tolerate the decent chunk of time it takes to set up - Accelo is a great choice.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Cons

Charges for Enhancements

How We Deliver

Accelo

What is Accelo?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Accelo Ratings

88 Likeliness to Recommend

93 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Accelo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Security Permits customers to use their identity provider of choice to manage their sign on

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Task Management and Workflow Supports triggers and events for process automation.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Reporting Straightforward data storage with ability to create any reports easily.

Project Management Plan all resources needed to execute projects

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Project Management - Midmarket

Project Portfolio Management - Midmarket

Accelo Screenshots

Sales

Projects

Tickets

Retainers

Billing

Reports

Integrations

Accelo Downloads

The Power of Accelo_ Your Complete PSA Platform (1)

Accelo Reviews

Great features, constatly innovates.

Likeliness to Recommend

Pros

Debra B.

"Fantastic product!"

Likeliness to Recommend

Pros

Bryan M.

Excellent software for project management

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Security

Team Collaboration

Task Management and Workflow

Resource Management

Email Synchronization & Tracking

Knowledgebase

Time Management

Reporting

Project Management

Expense Detail Tracking

Retainer Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Customization