1Password Customer Reviews 2025 | Password Management

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1Password

Composite Score

8.9 /10

CX Score

9.1 /10

93 Reviews Write a Review

What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

8 Top Rated Features

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Service Experience
Product Impact
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

Service Experience
Product Impact

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

96 Plan to Renew

Down 1
Since last award

83 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 97%
Negotiation and Contract:: 90%
Conflict Resolution:: 92%
Strategy & Innovation:: 92%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

2% Neutral

98% Positive

Pros

Enables Productivity
Security Protects
Reliable
Performance Enhancing

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Access From Multiple Devices

Multi-Factor Authentication (MFA)

AD/LDAP Sync

Vault for Each User

Dashboard

Team Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

1Password Reviews

Aprajita S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2025

Protect your Passwords!!

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

Unlike other similar tool it has a user friendly interface

What is your favorite aspect of this product?

It provides good security and also support for offline access

What do you dislike most about this product?

It does not have free support plan.

What recommendations would you give to someone considering this product?

If you are looking for a Password Management tool that helps to store all your passwords and lots of features support then 1Password is a good option.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Laban R.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

1Password Review

Likeliness to Recommend

8 /10

What differentiates 1Password from other similar products?

It’s perfect for marketing agencies where multiple people need access to social accounts or design tools without sharing passwords over Slack (please don’t do that).

What is your favorite aspect of this product?

There's No more digging around or wasting time resetting passwords—it’s a lifesaver.

What do you dislike most about this product?

The browser extension can be a bit temperamental. Sometimes it doesn’t pop up when you need it most, which can be frustrating when you’re trying to work quickly

What recommendations would you give to someone considering this product?

It’s tempting to dump everything into one vault, but keeping things organized upfront makes a world of difference.

Pros

Reliable
Fair
Acts with Integrity
Security Protects

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2024

Best and secure password manager

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Data Quadrant Champion

1Password Ratings

92 Likeliness to Recommend

96 Plan to Renew

Down 1 Since last award

83 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Vault for Each User Each user has access to their own password vault.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Team Management Create and manage team members. Items can be shared across team members.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

Aprajita S.

Protect your Passwords!!

Likeliness to Recommend

Pros

Laban R.

1Password Review

Likeliness to Recommend

Pros

Best and secure password manager

Likeliness to Recommend

Pros

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Title

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Feature Ratings

Autosave and Autofill

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Access From Multiple Devices

Multi-Factor Authentication (MFA)

AD/LDAP Sync

Vault for Each User

Dashboard

Team Management

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support