1Password Customer Reviews 2024

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1Password

Composite Score

9.0 /10

CX Score

9.1 /10

81 Reviews Write a Review

What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

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Awards & Recognition

1Password won the following awards in the Password Management category

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2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Performance Enhancing
Reliable
Security Protects

Feature Ratings

Average 85

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

1Password Reviews

Karine S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

The creation of safe password and fulfill in the login page

What is your favorite aspect of this product?

Copy the password without reveal

What do you dislike most about this product?

The bureaucracy of login through my company voucher

What recommendations would you give to someone considering this product?

Separate better the login type category

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

PETER G.

Role: C-Level
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Password manager you can always trust

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

It's works on all devices

What is your favorite aspect of this product?

Touch ID makes it easier to access

What do you dislike most about this product?

Options are limited

What recommendations would you give to someone considering this product?

Good software password manager

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Russell B.

Role: C-Level
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

An indispensable tool for my business

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

Stability and security. Zero knowledge encryption.

What is your favorite aspect of this product?

Automatic sync between different devices and OSs - I seamlessly use it for Windows, Mac, and iOS. Zero knowledge encryption - very safe even in the event of breach. OTP generation. Browser add ons make it easy to use. Can be used to securely store and access notes, documents, passwords, and credit card account information.

What do you dislike most about this product?

Literally nothing

What recommendations would you give to someone considering this product?

If you are not using a password manager you are by necessity repeating passwords across multiple websites, and are inherently more vulnerable to a data breach. You must use unique and hard to guess passwords for each set of credentials, and 1Password is the best way to manage these passwords.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Credential Management Software provides credential management and retrieval functionality.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

1Password Reviews

Karine S.

Easy to use

Likeliness to Recommend

Pros

PETER G.

Password manager you can always trust

Likeliness to Recommend

Pros

Russell B.

An indispensable tool for my business

Likeliness to Recommend

Pros

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Title

Feature Ratings

Autosave and Autofill

Credential Management

AD/LDAP Sync

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Dashboard

Multi-Factor Authentication (MFA)

Vault for Each User

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support