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Knowledge Management Software

Knowledge Management

What is Knowledge Management Software?

Organizes digital documents and information assets into one collective resource, allowing users to easily store, create, find and share company knowledge. Shared knowledge should be easily accessible by both internal employees and external customers if applicable, and can be used for training, self-service, FAQs, and sharing best practices and processes.

Common Features

  • Intelligent Search
  • Rich Text Editor
  • Cataloging
  • API Integration
  • Role-Based Access
  • Reporting and Analytics
  • AI Capabilities
  • Multi-Language Support
  • Version Control
  • Workflow and Approval Management
  • Multiple File Type Support
  • Bulk Actions
  • Social Features
  • Configurable Knowledge Repository

Top Knowledge Management Software

2024 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 9
Next Award: Oct 2025

Top Knowledge Management Software 2025

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Products below are ineligible for awards due to insufficient recent reviews

Kovai Limited

Document360

Composite Score
8.1 /10
CX Score
8.1 /10

Document360 is the leading cloud-based Knowledge management platform, bringing together collaboration and knowledge. It allows organizations to create a public and private knowledge base to help employees and customers. You can create online FAQ pages, publish SOP's, centralize information, create product documentation and user manuals. Integrated with many 3rd party tools to fit your ecosystem. Integrations including Freshdesk, Zendesk, Intercom, Drift, Teams, Chrome, Slack, and many more.

Scorecard

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service
Composite Score
7.8 /10
CX Score
7.7 /10

Zoho Learn is a complete knowledge and learning management platform that helps you capture and retain your team's knowledge, build training programs, and measure the results of your training. Build your knowledge base and create impactful online training programs for your employees and customers—all through a single platform.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service
Bloomfire Inc

Bloomfire

Composite Score
7.5 /10
CX Score
7.8 /10

Bloomfire’s cloud-based knowledge engagement software makes it easy to share, find, and collaborate on the information and insights that exist across your organization. The Bloomfire platform provides one centralized, searchable place for collective knowledge so that your teams can stay aligned, informed, and engaged. With robust search capabilities, Bloomfire helps you find what you need quickly so that you can do your best work, no matter where, when, or how you’re working.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
7.0 /10
CX Score
7.1 /10

ProProfs is a provider of SaaS software designed to create smarter employees and happier customers. With a comprehensive suite of tools, including Training Maker, Knowledge Base, Quiz Maker, Survey Maker, CRM, and more, ProProfs empowers organizations to enhance learning, streamline support, and drive customer satisfaction.

Scorecard

Pros

  • Respectful
  • Client Friendly Policies
  • Performance Enhancing
  • Efficient Service
Composite Score
7.0 /10
CX Score
7.2 /10

Stack Overflow for Teams is an enterprise-grade knowledge sharing platform your developers already know and trust. Stack Overflow for Teams is a knowledge-sharing platform designed to streamline collaboration and knowledge discovery within organizations. It enables a natural exchange of company knowledge, giving teammates easy access to information they need, while minimizing disruptions.

Scorecard

Pros

  • Continually Improving Product
  • Reliable
  • Transparent
  • Performance Enhancing
IGLOO Software

Igloo

Insufficient Data
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Your Igloo starts with our built-in features: blogs, calendars, file sharing, forums, microblogs,tasks and wikis. You can use them together, or only the ones you need. Your team will love it and IT can rest easy knowing your data is in one secure location instead of spread across multiple consumer-grade applications.

Insufficient Data
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Shelf makes finding, maintaining, and updating critical knowledge easier than ever before. Beyond Search, Shelf enables users to browse by Date Added, Recently Changed, Tags, Categories, Type of Content, Format, and more. Shelf’s Merlin AI™ even recommends content to users that they didn’t even know existed.

Upland Software, Inc.

RightAnswers

Insufficient Data
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Improves your agent-based and self-service support with AI-powered knowledge management software.

Upland Software, Inc.

Panviva

Insufficient Data
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Panviva combines the power of AI with the trust of compliant knowledge to exceed your customer’s expectations.

Tettra, Inc.

Tettra

Insufficient Data
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Tettra is the simplest and most delightful internal knowledge base for answering repetitive employee questions.