Igloo Customer Reviews 2026 | Knowledge Management

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Igloo

Composite Score

7.4 /10

CX Score

7.8 /10

5 Reviews Write a Review

What is Igloo?

Your Igloo starts with our built-in features: blogs, calendars, file sharing, forums, microblogs,tasks and wikis. You can use them together, or only the ones you need. Your team will love it and IT can rest easy knowing your data is in one secure location instead of spread across multiple consumer-grade applications.

Company Details

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Igloo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Igloo?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Workflow and Approval Management

Configurable Knowledge Repository

Reporting and Analytics

Cataloging

Multiple File Type Support

Social Features

Role-Based Access

Rich Text Editor

Intelligent Search

Multi-Language Support

Version Control

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

100

Ease of Implementation

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Igloo Reviews

Celine J.

Role: Industry Specific Role
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Syncing the Docks with the Desktop

Likeliness to Recommend

8 /10

What differentiates Igloo from other similar products?

It transforms our company from a collection of isolated warehouses into a unified, informed organism where the left hand always knows what the right hand is loading

What is your favorite aspect of this product?

I love the social networking tools like the forums where our seasoned drivers share tips on navigating specific European ports.

What do you dislike most about this product?

I would like to see more advanced data visualization widgets that can pull live API feeds directly onto the homepage

What recommendations would you give to someone considering this product?

You should focus on building out your governance center first to ensure that as the site grows, it remains organized and searchable

Pros

Trustworthy
Efficient Service
Saves Time
Helps Innovate

Marina L.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Why Igloo Is The Best

Likeliness to Recommend

9 /10

What differentiates Igloo from other similar products?

It handles business knowledge management easy and AI like customization options.

What is your favorite aspect of this product?

Well, I like the ability the knowledge management and ease of accessing and updating it regularly.

What do you dislike most about this product?

No flaws with Igloo.

What recommendations would you give to someone considering this product?

For business knowledge management, Igloo offers leading features and it's the best.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Phil P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

A Sleek Blogging Solution

Likeliness to Recommend

10 /10

What differentiates Igloo from other similar products?

We were looking for a blogging software solution that was easy to use and encouraged engagement. Other blogging software solutions that we looked at seemed to focus more on HTML coding.

What is your favorite aspect of this product?

We have used the blogs to create spaces where employees can share their thoughts, pictures, and overall stories. This shared space has created an outstanding space for camaraderie.

What do you dislike most about this product?

The moderation options work great, but those individual permissions were difficult for us to assign.

What recommendations would you give to someone considering this product?

We would definitely recommend making full use of the future publish option - it works very similar to setting up scheduled emails.

Pros

Helps Innovate
Reliable
Caring
Respectful

How We Deliver

Events

Igloo

What is Igloo?

Company Details

Need Assistance?

Igloo Ratings

85 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Igloo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Multiple File Type Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Igloo Reviews

Celine J.

Syncing the Docks with the Desktop

Likeliness to Recommend

Pros

Marina L.

Why Igloo Is The Best

Likeliness to Recommend

Pros

Phil P.

A Sleek Blogging Solution

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Workflow and Approval Management

Configurable Knowledge Repository

Reporting and Analytics

Cataloging

Multiple File Type Support

Social Features

Role-Based Access

Rich Text Editor

Intelligent Search

Multi-Language Support

Version Control

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Customization

Availability and Quality of Training

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration