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Conversation Intelligence Software

Conversation Intelligence

What is Conversation Intelligence Software?

Conversation Intelligence (CI) software helps record, transcribe and analyze conversations from customers and prospect calls. CI tools derives insights and recommendations to aid in effective coaching for sales and customer success teams.

Common Features

  • Call Recording
  • Audio Transcription
  • Artificial Intelligence Engine
  • Conversation Coaching
  • Call Analytics
  • Dashboards and Reporting
  • Pipeline Visibility
  • Role-Based Access
  • Application Integration
  • Manager Annotation and Feedback
  • Mobile Support

Top Conversation Intelligence Software

2024 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 11
Next Award: Sep 2025

Top Conversation Intelligence Software 2025

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Revenue.io

Revenue.io

Composite Score
7.6 /10
CX Score
7.7 /10

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

Scorecard
Scorecard

Pros

  • Efficient Service
  • Security Protects
  • Respectful
  • Transparent
Mediafly

Mediafly

Composite Score
7.5 /10
CX Score
7.7 /10

Mediafly helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company’s solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, understand their marketing attribution, and conduct data-backed planning and analysis.

Scorecard
Scorecard

Pros

  • Respectful
  • Altruistic
  • Transparent
  • Fair
Invoca

Invoca

Composite Score
7.2 /10
CX Score
7.5 /10

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

Scorecard
Scorecard

Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Trustworthy
  • Fair

Products below are ineligible for awards due to insufficient recent reviews

Composite Score
8.0 /10
CX Score
8.5 /10

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
Apollo.io

Apollo.io

Composite Score
7.9 /10
CX Score
8.2 /10

Apollo is the unified engagement acceleration platform that gives reps the ability to dramatically increase their number of quality conversations and opportunities. Reps are empowered to do more than just conduct outreach, they learn who to target, how to reach out, and what to say at speed and scale. We help drive growth and success by providing the means for teams to discover and utilize their organization’s unique best practices.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Salesken

Salesken

Composite Score
7.7 /10
CX Score
7.7 /10

Salesken gives you incredible insights into the last mile of customer-salesperson interactions. See how your sales team communicates with customers on calls, presentations and webinars and get insights into what they are doing right, and where they need help.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
Callminer

Eureka

Composite Score
7.2 /10
CX Score
7.3 /10

The Eureka engagement analytics platform transforms the Voice of Your Customers and Agents into operational intelligence at scale with automated performance and sentiment scoring, topic discovery and trend presentation. CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
Allego Inc

Allego

Composite Score
7.1 /10
CX Score
7.3 /10

Allego arms your client-facing teams with the knowledge, content, and insights they need to engage buyers and win more deals, all in a single, AI-powered suite. Allego's all-in-one, rep-centric platform ensures that sellers have the skills, knowledge, and content they need to optimize team success in a virtual world. In place of traditional training and content enablement tactics – which are rapidly outdated and often ineffective. Allego empowers reps with the activated content they need to close deals faster, and the personalized coaching and learning they require for continuous improvement. And it all happens in the flow of their daily work.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
CallHippo Inc

CallHippo Coach

Insufficient Data
This product does not have enough reviews to meet the minimum criteria to display results. Please check back shortly or write a review.

CallHippo is a next-generation Cloud-based Business Telephony Solution that helps you connect with your customers anywhere around the globe. It is the platform that brings communications together with business applications, intelligence, and automation and can be accessed through a mobile, tablet, computer, or laptop.

SaaS Labs US, Inc.

CallRoot

Insufficient Data
This product does not have enough reviews to meet the minimum criteria to display results. Please check back shortly or write a review.

A cloud-based analytics app for marketing teams. CallRoot can track and record your phone calls with clients, place them on a map and compile statistics on your interactions with clients. It integrates seamlessly with popular CRM tools, like Pipedrive and Zapier.