Train managers to handle difficult conversations. The Master Difficult Conversations eLearning module includes:

  • An explanation of the value of handling difficult conversations
  • Strategies for dealing with hard or awkward topics
  • How to focus on the issue and seek solutions
  • Opportunities to reflect on personal experience
  • Activities to reinforce learning and apply core principles to difficult conversations

Upload this LMS module into your learning management system to enable online training.

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