The Chief Customer Officer’s role is to help drive the business strategy by integrating the customer’s experience and input. The Chief Customer Officer works with other senior leaders to help further the vision of the organization. This individual creates customer KPIs, metrics, and budgeting related to customer activity. They have a key role in conveying customer feedback to the rest of the organization.

Use this template to create tailored descriptions of the role as it aligns to your organization.

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Search Code: 96908
Published: April 27, 2021
Last Revised: April 27, 2021

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