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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
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  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Learning & Development

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Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
Navigate the “Demonstrate Customer Focus as an Emerging Leader” Guide – HR Guide This short guide provides HR professionals with advice on how to customize and share the "Demonstrate Customer Focus as an Emerging Leader - Learning Guide" to build...
Demonstrate Customer Focus as an Emerging Leader – Learning Guide Share this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their...
Demonstrate Customer Focus as an Emerging Leader Share this resource with emerging leaders in your organization to help them elevate their critical thinking, relationship management, and communication strategies to...
Workshop Overview: Develop a Comprehensive Onboarding Plan Engage McLean & Company facilitators to lead your team through the Develop a Comprehensive Onboarding Plan workshop.
Guide for Measuring Learning Effectiveness Use this guide to inform the selection of measurement and evaluation methods for learning and development solutions.
Optimize Generative AI as an Emerging Leader Share this learning resource with emerging leaders to help them think critically about strategic generative AI use cases in their roles and provide them with tactical...
Navigate the "Optimize Generative AI as an Emerging Leader" Learning Resource – HR Guide This short guide provides HR professionals with advice on how to customize and share "Write Effective Generative AI Prompts," "Think Critically to Elevate Your Approach...
Think Critically to Elevate Your Approach to Generative AI – Guide Share this guide with emerging leaders in your organization to equip them with strategies for applying critical thinking to generative AI use, leverage AI to enhance...
Think Critically About Generative AI Use Cases – Tool This tool provides emerging leaders with the space to reflect on key considerations for applying generative AI in their role. It helps decide when and how to use...