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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
  - Guided Implementations
  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Learning Content

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Strengthen Leaders’ Customer Focus This training deck provides leaders with practical ways to connect their team’s work to customer impact and reinforce customer-focused behaviors.
Training Deck: Lead Your Team With Customer Focus Use this training deck to facilitate first-time leader training on customer focus.
Handbook: Lead Your Team With Customer Focus Use this handbook to support key concepts and activities in the Lead Your Team with Customer Focus training deck.
Learning in Action: Lead Your Team With Customer Focus Use this Learning in Action one-pager to summarize key takeaways from the Lead Your Team with Customer Focus training deck.
Coaching for Customer Focus Scenarios Use these hypothetical scenarios during the Lead Your Team With Customer Focus training session to help learners practice and reflect on their approach to conversations...
Project Retrospective Questions – Tool Use this tool to strengthen your preparation for effective project retrospectives. This tool includes a comprehensive list of probing questions for lessons learned.
Facilitate Effective Project Insights Meetings – Infographic This infographic provides helpful tactics to facilitate effective project insights meetings to drive results and reinforce HR's credibility as a trusted, strategic partner.
Boost HR Credibility Through Project Insights Leverage project retrospectives to gain feedback from key players, uncover lessons learned, and decide on recommended actions to drive improvement and better business...
Boost HR Credibility Through Project Insights – Learning Guide This learning guide explores how you, as an HR professional, can use project retrospectives to engage key individuals to foster feedback, share lessons learned and...
Learning in Action: The 360 Feedback Process for Raters Use this downloadable and printable resource as a reminder to trigger participants' memory so they can apply these behaviors when providing 360 feedback.