Tagged - SLA

HR Shared Services Business Case Template

Use this template to compose a compelling business case to gain executive buy-in and support for a tailored HR shared service model.

Process Mapping Guide

Use this guide to understand process mapping best practices.

Service-Level Agreement Template

Use this template to outline expectations and accountabilities for vendor/organization relationships.

Service Desk Technician - Level I

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. Problem resolution may involve the use of...
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