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Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

97 Plan to Renew

Up 2
Since last award

87 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
89%
Conflict Resolution:
92%
Strategy & Innovation:
94%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

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1% Negative
1% Neutral
98% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Caring

Feature Ratings

Average 85

Communications

87

Mobility

87

Web & Desktop Conferencing

86

Audio Transcription

86

Call Management

86

Secure Access

83

Third-Party Integration

83

Centralized Management Portal

83

Presence IM

82

Speech Access and Personal Assistant

82

Continuous UCC

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

86

Business Value Created

84

Usability and Intuitiveness

83

Ease of IT Administration

83

Breadth of Features

82

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Vendor Support

82

Ease of Data Integration

81

Availability and Quality of Training

79

Zoom Workplace Reviews

Otar B.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Easy to use, reliable, cheap

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Signal reliability

What is your favorite aspect of this product?

Acceptable price

What do you dislike most about this product?

Compared to others, more functions are needed

What recommendations would you give to someone considering this product?

Good and reliable product, worth the money

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

davit t.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

use zoom for feel comfortable and make nice meets

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

easy to use

What is your favorite aspect of this product?

change background

What do you dislike most about this product?

network problems

What recommendations would you give to someone considering this product?

check network problems

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Khem Lal P.

  • Role: Consultant
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2020

Online Classroom made effective with Zoom.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

ZOOM's whiteboard freature is very useful and the app is very stable.

What is your favorite aspect of this product?

I love its simplicity and it has all the necessary features to run online meetings and classes effectively.

What do you dislike most about this product?

I don't have any complaints. But recently there has been some outages.

What recommendations would you give to someone considering this product?

Introduce text to speech feature.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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