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Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

88

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of Customization

84

Vendor Support

84

Ease of Data Integration

83

Breadth of Features

82

Zoom Workplace Reviews

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2021

Feature rich! Fabulous!!

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Continually Improving Product

Chloé B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Great and useful tool for work or for personal use

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Love that it can be video or non video and an all in one text or call experience

What is your favorite aspect of this product?

Conference with video

What do you dislike most about this product?

Connection slow sometimes

What recommendations would you give to someone considering this product?

Do your research and make sure the features work for you. Product great because has different communication modes

Pros

  • Inspires Innovation
  • Generous Negotitation
  • Security Protects
  • Helps Innovate

Cons

  • Under Delivered

John H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Easy to use and very efficient

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

ease of use and reliability

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

nothing it works very well

What recommendations would you give to someone considering this product?

it adds value and enables great group meetings

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

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