This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)

Zoom Video Communications, Inc.

Zoom Workplace

8.8 /10

81 Reviews Write a Review

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

Filter By

2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

90 Likeliness to Recommend

1
Since last award

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative

1% Neutral

99% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 86

Mobility

Web & Desktop Conferencing

Communications

Audio Transcription

Call Management

Presence IM

Continuous UCC

Secure Access

Third-Party Integration

Session Border Controller

Centralized Management Portal

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support

Breadth of Features

Zoom Workplace Reviews

Abdi A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Ultimately the best with live conferencing.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Simple installation and cost effective. Reliable with live conferencing. Hold team meeting through video calls. Ease of use.

What is your favorite aspect of this product?

Most intuitive and friendly user interface. Reliable with live conferencing. Chats are faster to share files and documents.

What do you dislike most about this product?

Great and most effective with team collaboration.

What recommendations would you give to someone considering this product?

Yes very much convinient with video conferencing and team collaboration. Easy to share files and documents. Super efficient with live conferencing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Great product

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jane R.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Great Product and Usability

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone comes at a lower price bearing in mind the services that you receive from the product compared to most of other similar products

What is your favorite aspect of this product?

I like how Zoom Phone has high quality videos during video calls. It gives an allowance of many people per conference hence one does not have to conduct several similar meetings due to participant limitation.

What do you dislike most about this product?

The only problem is that you need to have a strong and reliable internet to use Zoom Phone.

What recommendations would you give to someone considering this product?

I recommend Zoom Phone to anyone in whichever field and has to communicate with clients, colleagues or team-mates to try use. It has several features that support various forms of communications and is also effective for recording calls.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Zoom Workplace Ratings

90 Likeliness to Recommend

1 Since last award

94 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Communications Includes communication portals, secure messaging, and automated alerts.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Secure Access Establishment of a VPN session to the internal phone system.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Zoom Workplace Reviews

Abdi A.

Ultimately the best with live conferencing.

Likeliness to Recommend

Pros

Great product

Likeliness to Recommend

Pros

Jane R.

Great Product and Usability

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

Microsoft Teams

Webex Calling

Google Voice

Avaya Experience Platform

RingCentral MVP

AT&T Office@Hand

Title

1
Since last award

1
Since last award

Feature Ratings

Mobility

Web & Desktop Conferencing

Communications

Audio Transcription

Call Management

Presence IM

Continuous UCC

Secure Access

Third-Party Integration

Session Border Controller

Centralized Management Portal

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support

Breadth of Features