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Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

88

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of Customization

84

Vendor Support

84

Ease of Data Integration

83

Breadth of Features

82

Zoom Workplace Reviews

Julia H.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Conference/meeting platform from ease of your Phon

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

You can arrange meeting from your phone in your comfort zone having all features as in the P.C. if you want more than 40 minutes meeting, you can easily join again and again after a meeting ends.

What is your favorite aspect of this product?

The video and audio quality is great in both free and paid version. It allows screen sharing so that you can share any document, file or image. It has a feature by which you can draw on the screen. Overall, it makes remote work easy.

What do you dislike most about this product?

High power consumption is a problem if you are in area in which it is difficult to recharge your device. It is good for free video calls and meetings for 40 minutes but if you want more time, you have to buy its paid version. It allows only 100 people in a meeting in its free version. Zoom phone requires very good internet connection.

What recommendations would you give to someone considering this product?

It is highly recommended if you don’t have access to a computer or a laptop and wanted to have a meeting on your phone as it has good audio and video quality even in the phone.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Zuzanna A.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom's ease of use in your hand

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is extremely useful for anybody that is always on the move yet has to attend a conference with a customer or employee. It runs on my mobile, so I have no need of my PC to start the software. The sound quality was always good, and I hadn't had a difficulty with it.

What is your favorite aspect of this product?

This is very useful program that I utilize frequently when I'm on the move and don't even have my pc in hand. It's a fantastic opportunity for me.

What do you dislike most about this product?

I am unable to transition the voice calls between my mobile provider to VOIP. It must be configured prior the call is initiated, and can't be changed in the midst of the conference. I would have to quit the call and rejoin it via the VOIP tool. I'm hoping that things will improve in future.

What recommendations would you give to someone considering this product?

Zoom Phone effortlessly works. It is clearer than 4G cellular service. The user interface is simple and straightforward. The extracted features are unrivalled. I will strongly recommend this product to everyone.

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Caring

Megan C.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Amazing for all online meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom phone have 40 free minutes per meeting. But if you need more time you can easily buy it for every meeting. Both the audio and video features work perfectly. You can easily make a free conference with 100 people at a time. Overall it is a very useful software for people of all ages.

What is your favorite aspect of this product?

The best thing I like about the zoom phone is it's quality, it has amazing video and audio quality. For me, Price of this product is also very cheap compared to the other apps. I can easily make calls to other countries where the use of zoom phone is also located. And the best thing about this app is it doesn't use too much storage on the phone.

What do you dislike most about this product?

It needs a very good internet connection otherwise the quality of the call will reduce . Internet Connection Is the main problem of zoom phone. It is difficult to use without Wi-Fi or 4G. And the free version of the app has many limitations.

What recommendations would you give to someone considering this product?

They should add some more features in the free version of the software. We hope for improvement and new features.

Pros

  • Helps Innovate
  • Saves Time
  • Respectful
  • Reliable

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