What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Secure Access
Presence IM
Continuous UCC
Centralized Management Portal
Session Border Controller
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Ease of Data Integration
Breadth of Features
Zoom Workplace Reviews
Akina E.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted Mar 2022
A Leading Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
This platform ensures clear audio calls due to this many users nowadays use Zoom Phone. The quality of video conferencing is better than other platforms. The call recording feature provides ease to the users. The invitation feature and the easy switching between audio and video calls is very simple and it attracts the users.
What is your favorite aspect of this product?
It is a user-friendly application. The interface is simple and easy to learn and understand. The connectivity is excellent and it is quiet helpful for the users. People on different jobs use this application for different purposes. People rely on it for their works and meetings as well.
What do you dislike most about this product?
This platform does not offer a free trial as it does not encourage the user to become familiar with the application. The multitasking could be difficult at zoom phone. It gets stuck at times while doing more than one tasks.
What recommendations would you give to someone considering this product?
This platform allows users to share screen to anyone of MS word, Excel and PowerPoint when needed. This is a great feature because during the phone call or video call other platforms do not allow this feature.
Pros
- Reliable
- Effective Service
- Respectful
- Altruistic
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Zoom phone, Cloud based Calling Solution
Likeliness to Recommend
Pros
- Enables Productivity
- Over Delivered
- Helps Innovate
- Continually Improving Product
Madeline R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Facilitating cooperation!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone is really a feature-rich and dependable software. This is a reliable software with exceptional video quality. The smartphone application has been meticulously improved. The prices are really cheap and economical.
What is your favorite aspect of this product?
It is dependable and offers high-quality audio video meeting. We've encountered problems with other online conferencing software, however, not a lot with Zoom.
What do you dislike most about this product?
Unless you have a highly paid monthly package, there is no help. Quite often the display freezes or I'm cut out, however this might be owing to a network problem on any one of the 2 ends. So, this can't be considered a drawback, but would be preferable if we could access the program offline.
What recommendations would you give to someone considering this product?
I recommend this software to anyone looking for a dependable platform for talking with individuals from all around the world. It contributes to cost savings by eliminating numerous other activities. Strongly advised.
Pros
- Effective Service
- Caring
- Respectful
- Altruistic
