What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Web & Desktop Conferencing
Communications
Audio Transcription
Call Management
Presence IM
Continuous UCC
Secure Access
Third-Party Integration
Session Border Controller
Centralized Management Portal
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Breadth of Features
Zoom Workplace Reviews
Loise K.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
A Very Capable Unified Communications Solution
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I think what makes Zoom Phone unique is that it's an all round business solution. By this I mean it takes care of video, virtual meeting, and phone needs of the business
What is your favorite aspect of this product?
First, Zoom Phone very affordable. The software makes holding virtual meetings easy. It's a great business communication software considering it's capabilities as a phone and chat features.
What do you dislike most about this product?
Zoom Phone offers the best or nothing. No dislikes
What recommendations would you give to someone considering this product?
For business unified communications, Zoom Phone is the real deal. It's affordable and offers more features than most it's competitors
Pros
- Helps Innovate
- Enables Productivity
- Inspires Innovation
- Caring
Sophie C.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Zoom meeting over the phone
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's been an excellent learning opportunity for me. We, however, have detailed phone logs for about the 1st time in many seasons. Zoom Phone is just amazing. It is more distinct than 4G cellphone connectivity. The application's interface is basic and easy to use. The benefits are unmatched.
What is your favorite aspect of this product?
Since they use their cellphones, our consumers appreciate them once more. Zoom Phone is ideal for anybody who is constantly on the go yet has to join a group session with a client or employee. It works on my phone, so I don't need to install the program on my computer. The audio quality is usually superb, and I seldom had any issues with it.
What do you dislike most about this product?
I am incapable to switch voice calls from my cell carrier to VOIP. It has to be setup well in advance of the conference and cannot be altered during the conference. I'd have to exit the conference and reenter it using the VOIP option. I'm hopeful that everything will become better in the near future.
What recommendations would you give to someone considering this product?
As I initially started using Zoom, its mobile application was a little sluggish, also there were some other features that required to be addressed, even Though I was encountering it at an early stage to have the edition that it currently has. Once that was rectified, Zoom now has a fantastic mobile software that I find simple and easy to use for anyone who wants to put up a short meeting and stream it practically at any moment via their mobile.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Eric S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Zoom conference over phone
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's a fantastic learning experience to me. Zoom Phone is extremely useful for anyone who is usually on the move yet has to attend a group meeting with either a customer or coworker. It runs on my mobile, so I have no need for my PC to start the software. The sound quality was always good, and I rarely had a trouble with it.
What is your favorite aspect of this product?
Our customers enjoy their smartphones again, as they utilize them. For the very first time in several years, we too have precise phone records. Zoom Phone simply works. It is clearer than 4G cellular service. The user interface is simple and straightforward. The features are unrivalled.
What do you dislike most about this product?
I am unable to transition the voice calls between my mobile provider to VOIP. It must be configured well before call is made, and can't be changed in the midst of the meeting. I would have to quit the session and rejoin it via the VOIP choice. I'm hoping that things will improve in coming future.
What recommendations would you give to someone considering this product?
The phone version had been a bit slow when I first began using this, and there were other aspects that needed to be improved, because I was experiencing it in an initial point to possess the version that it has now. Once it had been resolved, Zoom does have a wonderful mobile app today, which I find easily and quickly to be used for any person who wishes to set up a brief conference and broadcast it essentially at any time using their phone.
Pros
- Performance Enhancing
- Effective Service
- Helps Innovate
- Continually Improving Product