What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Web & Desktop Conferencing
Communications
Audio Transcription
Call Management
Presence IM
Continuous UCC
Secure Access
Third-Party Integration
Session Border Controller
Centralized Management Portal
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Breadth of Features
Zoom Workplace Reviews
Zuzanna A.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Zoom's ease of use in your hand
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone is extremely useful for anybody that is always on the move yet has to attend a conference with a customer or employee. It runs on my mobile, so I have no need of my PC to start the software. The sound quality was always good, and I hadn't had a difficulty with it.
What is your favorite aspect of this product?
This is very useful program that I utilize frequently when I'm on the move and don't even have my pc in hand. It's a fantastic opportunity for me.
What do you dislike most about this product?
I am unable to transition the voice calls between my mobile provider to VOIP. It must be configured prior the call is initiated, and can't be changed in the midst of the conference. I would have to quit the call and rejoin it via the VOIP tool. I'm hoping that things will improve in future.
What recommendations would you give to someone considering this product?
Zoom Phone effortlessly works. It is clearer than 4G cellular service. The user interface is simple and straightforward. The extracted features are unrivalled. I will strongly recommend this product to everyone.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Caring
Megan C.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Feb 2022
Amazing for all online meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom phone have 40 free minutes per meeting. But if you need more time you can easily buy it for every meeting. Both the audio and video features work perfectly. You can easily make a free conference with 100 people at a time. Overall it is a very useful software for people of all ages.
What is your favorite aspect of this product?
The best thing I like about the zoom phone is it's quality, it has amazing video and audio quality. For me, Price of this product is also very cheap compared to the other apps. I can easily make calls to other countries where the use of zoom phone is also located. And the best thing about this app is it doesn't use too much storage on the phone.
What do you dislike most about this product?
It needs a very good internet connection otherwise the quality of the call will reduce . Internet Connection Is the main problem of zoom phone. It is difficult to use without Wi-Fi or 4G. And the free version of the app has many limitations.
What recommendations would you give to someone considering this product?
They should add some more features in the free version of the software. We hope for improvement and new features.
Pros
- Helps Innovate
- Saves Time
- Respectful
- Reliable
Camila W.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Making collaboration easier
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone is an app rich in features and very reliable. It is a stable app with an extraordinary quality of videos. The mobile app has been specifically polished very well. The pricing is very reasonable and affordable.
What is your favorite aspect of this product?
One can easily bounce between the mobile app and desktop. The pricing is very reasonable and affordable. The web portal of the platform is being continuously upgraded with new, decent features coming up with every update.
What do you dislike most about this product?
No support is provided unless you are using a high-tier monthly plan. Sometimes the screen hangs or I get cut off but maybe that’s due to a connectivity issue on one of the two sides. So, this cannot be seen as a negative but it would be much better had we been able to avail the service offline.
What recommendations would you give to someone considering this product?
I recommend this app to everyone who wants to use a reliable service for communicating with people in all corners of the world. It helps to save costs by reducing many other services. Strongly recommended.
Pros
- Enables Productivity
- Effective Service
- Respectful
- Client Friendly Policies