What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
1
Since last award
94 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Web & Desktop Conferencing
Communications
Audio Transcription
Call Management
Presence IM
Continuous UCC
Secure Access
Third-Party Integration
Session Border Controller
Centralized Management Portal
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Breadth of Features
Zoom Workplace Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Zoom phone, Cloud based Calling Solution
Likeliness to Recommend
Pros
- Enables Productivity
- Over Delivered
- Helps Innovate
- Continually Improving Product
Madeline R.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2022
Facilitating cooperation!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone is really a feature-rich and dependable software. This is a reliable software with exceptional video quality. The smartphone application has been meticulously improved. The prices are really cheap and economical.
What is your favorite aspect of this product?
It is dependable and offers high-quality audio video meeting. We've encountered problems with other online conferencing software, however, not a lot with Zoom.
What do you dislike most about this product?
Unless you have a highly paid monthly package, there is no help. Quite often the display freezes or I'm cut out, however this might be owing to a network problem on any one of the 2 ends. So, this can't be considered a drawback, but would be preferable if we could access the program offline.
What recommendations would you give to someone considering this product?
I recommend this software to anyone looking for a dependable platform for talking with individuals from all around the world. It contributes to cost savings by eliminating numerous other activities. Strongly advised.
Pros
- Effective Service
- Caring
- Respectful
- Altruistic
Julia H.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Conference/meeting platform from ease of your Phon
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
You can arrange meeting from your phone in your comfort zone having all features as in the P.C. if you want more than 40 minutes meeting, you can easily join again and again after a meeting ends.
What is your favorite aspect of this product?
The video and audio quality is great in both free and paid version. It allows screen sharing so that you can share any document, file or image. It has a feature by which you can draw on the screen. Overall, it makes remote work easy.
What do you dislike most about this product?
High power consumption is a problem if you are in area in which it is difficult to recharge your device. It is good for free video calls and meetings for 40 minutes but if you want more time, you have to buy its paid version. It allows only 100 people in a meeting in its free version. Zoom phone requires very good internet connection.
What recommendations would you give to someone considering this product?
It is highly recommended if you don’t have access to a computer or a laptop and wanted to have a meeting on your phone as it has good audio and video quality even in the phone.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
