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Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

88

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of Customization

84

Vendor Support

84

Ease of Data Integration

83

Breadth of Features

82

Zoom Workplace Reviews

Soumaila K.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Innovative features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is without spatio-temporal constraints

What is your favorite aspect of this product?

What I love about zoom is it's ease of use

What do you dislike most about this product?

Despite its free offer of one hour of meeting, I find that the pro version is expensive especially for beginners

What recommendations would you give to someone considering this product?

Zoom is an excellent work tool that you need.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Barry C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Delightful business phone app

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone offers a super clean, user-friendly interface, great customer support, and tons of features for superb video conferencing. It offers screen share with its annotations, in-conference one to one and group chat

What is your favorite aspect of this product?

With its super clean mobile app, I make and receive phone calls for our business in whichever way is most convenient for me. The nice part is, since I use the Zoom Phone to send texts, I don’t have to worry about my device’s messaging app becoming an unorganized mix of business and personal texts.

What do you dislike most about this product?

It makes sense to upgrade to Zoom Phone if the company already pays for Zoom Business Plan, but for a standalone Zoom Phone plan, its more expensive than other business phone systems

What recommendations would you give to someone considering this product?

if users need to be patched into a video conference through a mobile device, Zoom Phone is a natural choice for your video conferencing needs. Take Zoom Phone for a spin to see just how helpful a business phone can be

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Audrey L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The leading mobile app for video conferencing

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The voice quality of Zoom Phone is much superior to that of other phone systems, and it offers better privacy and security features. Besides meetings and video calls, Zoom Phone also allows screen sharing and recording

What is your favorite aspect of this product?

Some of the great features of Zoom Phone include HD voice/video call quality, screen sharing, and text messaging in a video conference

What do you dislike most about this product?

Zoom Phone is dependent on stromg internet connection to conduct large meetings with several participants in different locations. If the connection is poor the screen sharing may break

What recommendations would you give to someone considering this product?

Zoom Phone is the best and most used video call apps. It’s a free tool and provides users with an easy way to set up calls for businesses and individuals

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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