What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho.
92 Likeliness to Recommend
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Session Border Controller
Communications
Analytics Reporting
Centralized Management Portal
Mobility
Continuous UCC
Audio Transcription
Web & Desktop Conferencing
Presence IM
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Zoho Reviews
Mahin Bin Raihan M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
It is best and versatile business solution
Likeliness to Recommend
What differentiates Zoho from other similar products?
It has come all the business solution into one umbrella hood. So , it's ahead of it's competitors from this
What is your favorite aspect of this product?
Zoho tools are so much customizable which I like the most. It's my personal choice to use any tool at its most customizable version.
What do you dislike most about this product?
It doesn't provide external integration service. That's a bit of hassle for the tweakers like me.
What recommendations would you give to someone considering this product?
I would love to recommend this tool. It's best because it will serve you to all your business problems.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Inspires Innovation
Jansen T.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2024
video conference
Likeliness to Recommend
What differentiates Zoho from other similar products?
zoho has variety of many activities because it contain a lot of zoho applications but all for connections.
What is your favorite aspect of this product?
zoho online meetings are easy to set up
Pros
- Performance Enhancing
- Efficient Service
- Generous Negotitation
- Helps Innovate
Bethuel C.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted Feb 2024
Empowering Through Real-time Communication
Likeliness to Recommend
What differentiates Zoho from other similar products?
Effectiveness in accessibility control
What is your favorite aspect of this product?
Data security is guaranteed
What do you dislike most about this product?
Nothing so far to complain about
What recommendations would you give to someone considering this product?
The tool is much reliable for seamless connection
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing