What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Session Border Controller
Communications
Analytics Reporting
Centralized Management Portal
Continuous UCC
Mobility
Audio Transcription
Speech Access and Personal Assistant
Web & Desktop Conferencing
Presence IM
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Zoho Reviews
Akshat A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to use and lot's of features but a bit pricey
Likeliness to Recommend
What differentiates Zoho from other similar products?
UX/UI DESIGN
What is your favorite aspect of this product?
Service which they provide and easy to use
What do you dislike most about this product?
The price is not affordable for small business
What recommendations would you give to someone considering this product?
To create a small plan for small business
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Ankit Z.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
A good tool for internal corporate communication
Likeliness to Recommend
What is your favorite aspect of this product?
It's easy to use and integrate, the capacity of Zoho Cliq to expedite communication and collaboration within teams is it's most valuable feature. It provides a centralised platform for team members to interact, exchange files, and collaborate on projects.
What do you dislike most about this product?
The only thing I don't like is that there is no free version of it.
What recommendations would you give to someone considering this product?
For a business team of any size, Zoho is an incredibly effective cloud solution with a tonne of helpful features.
Pros
- Effective Service
- Saves Time
- Security Protects
- Helps Innovate
Cons
- Slower Product Innovation
- Less Productive
Shivam K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoho from other similar products?
Zoho sets itself apart from other similar products with its comprehensive suite of tools and user-friendly customization options. It consolidates various business solutions under one platform, making it stand out ahead of its competitors in this aspect.
What is your favorite aspect of this product?
My favorite aspect of this product is how user-friendly and intuitive it is. I appreciate the multi-platform support it offers, allowing for seamless communication across different devices. Additionally, the ease of converting between group members makes collaboration smooth and efficient.
What do you dislike most about this product?
The thing I dislike most about this product is the low quality of its features, which need significant improvement. There are numerous bugs across different aspects of the platform, which can be frustrating to deal with. Additionally, unlike Google Meet, Zoho Meeting doesn't automatically start; the other person has to install it, which can be inconvenient.
What recommendations would you give to someone considering this product?
Consider Zoho for its comprehensive suite of tools, but be aware of potential bugs and the need for improvement in features. Ensure everyone has Zoho Meeting installed for smoother video calls.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
