What is Zoho?
Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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92 Likeliness to Recommend
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho?
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Secure Access
Session Border Controller
Communications
Analytics Reporting
Centralized Management Portal
Mobility
Continuous UCC
Audio Transcription
Web & Desktop Conferencing
Presence IM
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Zoho Reviews
Ankit Z.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
A good tool for internal corporate communication
Likeliness to Recommend
What is your favorite aspect of this product?
It's easy to use and integrate, the capacity of Zoho Cliq to expedite communication and collaboration within teams is it's most valuable feature. It provides a centralised platform for team members to interact, exchange files, and collaborate on projects.
What do you dislike most about this product?
The only thing I don't like is that there is no free version of it.
What recommendations would you give to someone considering this product?
For a business team of any size, Zoho is an incredibly effective cloud solution with a tonne of helpful features.
Pros
- Effective Service
- Saves Time
- Security Protects
- Helps Innovate
Cons
- Slower Product Innovation
- Less Productive
Shivam K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoho from other similar products?
Zoho sets itself apart from other similar products with its comprehensive suite of tools and user-friendly customization options. It consolidates various business solutions under one platform, making it stand out ahead of its competitors in this aspect.
What is your favorite aspect of this product?
My favorite aspect of this product is how user-friendly and intuitive it is. I appreciate the multi-platform support it offers, allowing for seamless communication across different devices. Additionally, the ease of converting between group members makes collaboration smooth and efficient.
What do you dislike most about this product?
The thing I dislike most about this product is the low quality of its features, which need significant improvement. There are numerous bugs across different aspects of the platform, which can be frustrating to deal with. Additionally, unlike Google Meet, Zoho Meeting doesn't automatically start; the other person has to install it, which can be inconvenient.
What recommendations would you give to someone considering this product?
Consider Zoho for its comprehensive suite of tools, but be aware of potential bugs and the need for improvement in features. Ensure everyone has Zoho Meeting installed for smoother video calls.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
Kamalnadh V.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
Excellent meeting platform
Likeliness to Recommend
What differentiates Zoho from other similar products?
Comprehensive suite and ease of use and customized options.
What is your favorite aspect of this product?
It focus on the security and the privacy and have a intutive interface.
What do you dislike most about this product?
There are some gliches and technical issues during meeting.
What recommendations would you give to someone considering this product?
I highly recommand this platform for having a best meetings ever.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing