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Zoho

Zoho Survey

Composite Score
8.6 /10
CX Score
8.9 /10
Category
Zoho Survey
8.6 /10

What is Zoho Survey?

Zoho Survey is an online survey tool used to create surveys and research questionnaires. We have everything you need to create surveys easily, gather opinions, analyze data, and make smarter decisions.

Company Details


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Awards & Recognition

Zoho Survey won the following awards in the Survey Software category

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Zoho Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Survey?

0% Negative
10% Neutral
90% Positive

Pros

  • Transparent
  • Client's Interest First
  • Trustworthy
  • Respectful

Feature Ratings

Average 84

Questionnaire Design/Survey Builder

87

Customizable Branding

87

Templates & Question Library

86

Branching and Logic

85

Role and User Management

85

APIs and Integration

85

Collaboration

85

Data Analysis and Visualization

83

Multi-Channel Distribution

82

Multi-Media Support

82

3rd-Party Integrations

82

Vendor Capability Ratings

Average 83

Ease of Data Integration

87

Ease of Implementation

86

Breadth of Features

85

Business Value Created

85

Usability and Intuitiveness

84

Ease of Customization

83

Quality of Features

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Vendor Support

81

Availability and Quality of Training

77

Zoho Survey Screenshots

Zoho Survey Videos

Zoho Survey Reviews

Rahul M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Simple, Powerful, and Effective

Likeliness to Recommend

9 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey stands out because it’s easy to use but still offers a lot of customization options. You can make surveys look exactly how you want, and it works really well with other Zoho apps, so if you already use Zoho products, everything connects smoothly. The reporting tools are also better than many other survey tools, giving you real-time data and customizable reports. Plus, it has strong security features to keep your data safe and meet privacy standards.

What is your favorite aspect of this product?

My favorite thing about this product is how easy it is to use while still offering powerful features. You can create and send surveys quickly without feeling lost in too many settings. At the same time, it gives you great tools to customize surveys and dive into detailed reports. The real-time updates and customizable templates help you stay organized and get useful insights fast. I also like how it works smoothly with other Zoho products, making it easier to manage all your data in one place.

What do you dislike most about this product?

I don’t like most about this product is that some of the more advanced features, like complex survey logic or custom branding, are only available in the more expensive plans. This can be a problem for smaller teams or those on a budget. Also, while the reporting features are good, they can be a bit tricky to use, especially for beginners who might find it hard to navigate some of the customization options.

What recommendations would you give to someone considering this product?

I would recommend starting with the free version to try out the basic features and see if it works for you. If you need more advanced tools like complex survey logic or custom branding, then think about upgrading to a paid plan. Take time to explore the reporting and customization options, as they can really help you get more value from the product. If you already use other Zoho tools, connecting them with Zoho Survey can make everything work more smoothly, especially when sharing and analyzing data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Reed C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Secure and Scalable Feedback Platform.

Likeliness to Recommend

10 /10

What differentiates Zoho Survey from other similar products?

We can include an integrated project management system for the survey campaigns. That might include things like task allocation, project time management, and group workflows of survey projects, in order to make the whole process-from concept to conclusion-easier.

What is your favorite aspect of this product?

A cool feature would be integrated project management for survey campaigns. This could include capabilities such as task management, project management, and workflows in collaboration with the survey project to make it easy from design to reporting.

What do you dislike most about this product?

A thing that could be developed within this platform is when dealing with huge sets or extensive surveys. The users also pointed out the thing that it may slow down while working. If you have really extended surveys or if trying to filter significant responses, which could be a reason in decreasing productivity in any kind of urgent scenario.

What recommendations would you give to someone considering this product?

Make use of its integration capabilities. Zoho Survey also seamlessly integrates with CRMs and analytics platforms to help you manage your data throughout your business applications. Plan how survey data will be incorporated into your business in order to take advantage of the platform's impact on decision-making, customer surveys, and employee engagement programs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ndereba M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Affordable, customizable, and great for Zoho users

Likeliness to Recommend

8 /10

What differentiates Zoho Survey from other similar products?

Zoho Survey stands out for being affordable, easy to use, and well-integrated with Zoho’s other tools. It offers great customization, strong reporting, and multilingual support, making it a solid choice for businesses.

What is your favorite aspect of this product?

My favorite aspect of Zoho Survey is its customization options. You can tailor the surveys to match your brand perfectly, from adding logos to changing themes. It makes the surveys feel more professional and engaging.

What do you dislike most about this product?

What I don’t love about Zoho Survey is that some of the more advanced features, like complex branching and reporting, are only available in the higher-tier plans. It might feel limiting if you're on the free or lower-tier plans.

What recommendations would you give to someone considering this product?

If you’re considering Zoho Survey, I recommend it if you’re already using other Zoho tools, as the integration is seamless. It’s perfect for creating professional surveys at an affordable price, but be aware that some advanced features require upgrading to a higher plan.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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