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Zoho

Zoho SalesIQ

Composite Score

7.5 /10

CX Score

7.9 /10

8 Reviews Write a Review

What is Zoho SalesIQ?

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. It comes loaded with all the features a business expects - live visitor tracking, lead scoring, live chat, chat translation, automated chat triggers, built-in audio call, screen share, profanity management, chat preview, codeless bots, AI-powered self-service bot, chat routing, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like WhatsApp, Instagram, FB Messenger, and Telegram. Try our 15-day free trial today.

Company Details

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Zoho SalesIQ Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho SalesIQ?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 78

Audience Segmentation

Search Engine Optimization

Customer Journey Modelling

Customer Value Analysis

API Framework

Social Media Analytics

Data Visualization

Paid Search Integration

Conversion Analysis

Device and Browser Analytics

Audience Demographics

Vendor Capability Ratings

Average 82

Ease of Data Integration

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Zoho SalesIQ Screenshots

Zoho SalesIQ Downloads

Borner Corp Case Study

How Zoho uses SalesIQ - Ebook

SalesIQ for customer support

Global Call Forwarding Case Study

HumanOurce Case Study

FundsIndia Case Study

Clements Realtors - Case Study

Zoho SalesIQ Videos

Zoho SalesIQ Reviews

Liam A.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Simple and Efficient Platform.

Likeliness to Recommend

9 /10

What differentiates Zoho SalesIQ from other similar products?

Highly customizable. Easy to use and navigate The pricing is fair. Good customer experience. Integrates with CRM.

What is your favorite aspect of this product?

Zoho SalesIQ is able to track the behavior of users. The platform has a live chat. It has the option to set up AI messaging. The reporting is excellent. Canned responses.

What do you dislike most about this product?

There is nothing I have found to dislike, I have had a great experience with Zoho SalesIQ.

What recommendations would you give to someone considering this product?

I highly recommend Zoho SalesIQ, it has helped us provide a great customer experience and boost the growth of the business and the best part is that it helps you get to know your prospects well so that sales can increase.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gökhan C.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Simple but super effective.

Likeliness to Recommend

9 /10

What differentiates Zoho SalesIQ from other similar products?

even in free version, they offer the capability to edit your floating "chat now" block on the page.

What is your favorite aspect of this product?

pre-written texts feature is so cool. also quite fast. it recognizes the user once submitted a chat form.

What do you dislike most about this product?

it doesn't recognize a user with the previous visits, a feature like "this user contacted to you or was on your web site x days ago"

What recommendations would you give to someone considering this product?

quick setup and easy of use brings the good value.

Pros

Enables Productivity
Saves Time
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies

How We Deliver

Events

Zoho SalesIQ

What is Zoho SalesIQ?

Company Details

Need Assistance?

Zoho SalesIQ Ratings

94 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Zoho SalesIQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Zoho SalesIQ Screenshots

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1673846950183

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1673846950213

Zoho SalesIQ Downloads

Borner Corp Case Study

How Zoho uses SalesIQ - Ebook

SalesIQ for customer support

Global Call Forwarding Case Study

HumanOurce Case Study

FundsIndia Case Study

Clements Realtors - Case Study

Zoho SalesIQ Videos

Presenting Zobot for WhatsApp | Facebook | Instagram - Zoho SalesIQ

Enhance customer support conversations with Zoho SalesIQ's OpenAI (ChatGPT) integration

Click to call | Zoho SalesIQ

Zoho SalesIQ Reviews

Liam A.

Simple and Efficient Platform.

Likeliness to Recommend

Pros

Gökhan C.

Simple but super effective.

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

Audience Segmentation

Search Engine Optimization

Customer Journey Modelling

Customer Value Analysis

API Framework

Social Media Analytics

Data Visualization

Paid Search Integration

Conversion Analysis

Device and Browser Analytics

Audience Demographics

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement