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Workato

Workato

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Workato
8.2 /10

What is Workato?

Workato is an AI-based middleware platform that enables both business and IT to integrate their apps and automate complex business workflows with security and governance. Given the massive and growing fragmentation of data, apps, and business processes in enterprises today, our mission is to help companies integrate and automate at least 10 times faster than traditional tools and at a tenth of the cost of ownership.

Company Details


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Awards & Recognition

Workato won the following awards in the Data Integration category

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Workato Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workato.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workato?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 82

Data Virtualization

86

iPaaS

85

Data Security

85

API Management and Orchestration

85

Real Time Integration

84

Metadata Management

84

Batch Integration

82

Synchronization and Replication

82

Multi Channel Support

82

Data Quality Profiling and Cleansing

80

Administrative Features

78

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Data Integration

86

Ease of Implementation

85

Vendor Support

85

Usability and Intuitiveness

85

Quality of Features

84

Availability and Quality of Training

83

Ease of IT Administration

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Customization

78

Workato Reviews

Srikanth L.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Best citizen integration product in the market

Likeliness to Recommend

8 /10

What differentiates Workato from other similar products?

workato citizen integration classAct , its execution of the citizen integration promise is a breath taking , you have to try it to believe it . Its server-less nature is spectacular. It completely stands out in the citizen integration category. other iPaaS vendors - boomi , workato , jitterbit ...etc also market their products as supportive of citizen integration which is a shame when compared to workato. workato with its server-less nature does impose some SLA restrictions - like polling period cannot be less than 5mins . and its integration capabilities is near real-time however workato is improving with every monthly release.

What is your favorite aspect of this product?

a) rapid quick starter - its serverless - infra setup not needed , tons of easy to plug-an play connectors for most SaaS applications. b)ease of use , no integration technical knowledge needed , just start with basic integrations , most features are hyper intuitive. c)quick to deploy and run - works like a charm. d) very reliable - never experienced any issues with most features , though some of my recipes are quick complex . e)improved by every monthly release , which is fantastic. f) great for batch data integration. g) simplicity yet great mightily powerful

What do you dislike most about this product?

a) hated the lack of visibility of trigger time indicator and ability to manage it for all polling connectors. b)very limited API Mgnt features c) limited pub-sub features d)not real-time , api invocation and webhooks took time to be visible in platform e)workato can also have professional developer features and professional developer persona along side citizen integration persona . both can coexists . which will help this product compete better with other ipass products. f)onprem agent setup and config is a nighmare g) integration with external devops tooling and visibility platform with professional dev persona

What recommendations would you give to someone considering this product?

if you are in lookout for best citizen integration product ! this is a absolute yes

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael S.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Easy to learn and use with excellent features

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Ease of use, specifically the ability to set up connectors and move data without any programming or servers.

What is your favorite aspect of this product?

Web interface and simple triggers and actions. For example, my first project with this product was to query data from Snowflake (data warehouse), convert it to CSV, and send it out to a vendor's SFTP site. I had the integration built and running in under an hour.

What do you dislike most about this product?

Error handling and messages are vague. Training is handled more through running into problems and contacting support, as there is not really any up-front training.

What recommendations would you give to someone considering this product?

This is an outstanding product and works extremely well. However, despite the marketing for the product it really does require someone with an IT background (programming) to effectively use it. People assembling recipes/integrations don't have to do actual programing, but they need to be comfortable with the concepts of arrays, objects, JSON data, looping, variables and related programming concepts. If you have people with those skills, you absolutely will not be disappointed with Workato as an integration solution that allows you to easily move and transform data between systems, databases and APIs.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Caring

Cons

  • Vendor Friendly Policies

Andrew F.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Quick and easy automation

Likeliness to Recommend

9 /10

What differentiates Workato from other similar products?

Workato is splendid for connecting tons of different software applications and it does it efficiently, if for some reason one isn't supported yet, it still provides the ability to use generic REST to connect to the API and get the job done.

What is your favorite aspect of this product?

I like Workato because you do not have to download locally to use it, it runs completely in the browser, it is also useful to integrate from the data source to other systems, for example, from a CRM in Sharepoint to an operational database in Quick Base, allows better collaboration, data exchange, reports and visibility between different areas of the organization and clients.

What do you dislike most about this product?

With Workato, we do not have awkward situations the system is robust it contains important functions, in case something comes up, the reporting and monitoring side is also effective, with the sending of emails and many log details to analyze any problems that has happened.

What recommendations would you give to someone considering this product?

I recommend Workato is always in constant improvement, which includes adding connectors, features, updating current connectors to be more powerful, or expanding other tools it offers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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