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Whatfix Logo
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Whatfix

Whatfix

Composite Score
8.0 /10
CX Score
8.0 /10
Category
Whatfix
8.0 /10

What is Whatfix?

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

Company Details


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Awards & Recognition

Whatfix won the following awards in the Digital Adoption Platforms category

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Whatfix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Whatfix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Up 3
Since last award

93 Plan to Renew

Up 3
Since last award

86 Satisfaction of Cost Relative to Value

Up 4
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
82%
Conflict Resolution:
92%
Strategy & Innovation:
91%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whatfix?

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0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Efficient Service

Feature Ratings

Average 85

Process Flows

90

Help Screens

87

Content Creation

86

Contextual Guidance

84

Content Management

83

Lightweight Automation

82

Dashboard

82

Analytics and Reporting

82

Vendor Capability Ratings

Average 81

Vendor Support

88

Breadth of Features

87

Ease of Implementation

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

82

Ease of Data Integration

82

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

79

Ease of IT Administration

71

Ease of Customization

71

Whatfix Reviews

William B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Adoption is as important as the investment made

Likeliness to Recommend

10 /10

What differentiates Whatfix from other similar products?

Whatfix stands out with its no-code content creation, in-app guidance, and robust analytics that drive user adoption and streamline digital onboarding.

What is your favorite aspect of this product?

The fact that it has a no code contention creation capabilities, it's so amazing

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Define clear onboarding goals, involve end-users in testing, leverage Whatfix’s analytics to refine content, and ensure integration with your core platform and enjoy an amazing solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Neil D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Great Product

Likeliness to Recommend

9 /10

What differentiates Whatfix from other similar products?

The support and service offered from the success team

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Lack of features

What recommendations would you give to someone considering this product?

Speak to the team and ask for a proof of concept preview

Pros

  • Respectful
  • Acts with Integrity
  • Continually Improving Product
  • Reliable

Cons

  • Security Frustrates

Aisha M.

  • Role: Finance
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

My Experience WITH Whatfix

Likeliness to Recommend

9 /10

What differentiates Whatfix from other similar products?

As a digital adoption platform Whatfix is great in that it also features customer success features

What is your favorite aspect of this product?

I like that Whatfix is good in both digital adoption platform and also serves as a great customer success solution.

What do you dislike most about this product?

Whatfix is flawless considering its many features.

What recommendations would you give to someone considering this product?

Considering the capabilities of Whatfix, it is fair to recommend it as it has met our needs.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Caring

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