
What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
Up
3
Since last award
93 Plan to Renew
Up
3
Since last award
86 Satisfaction of Cost Relative to Value
Up
4
Since last award
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Performance Enhancing
- Caring
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Process Flows
Help Screens
Content Creation
Contextual Guidance
Content Management
Lightweight Automation
Dashboard
Analytics and Reporting
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Whatfix Reviews

William B.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Adoption is as important as the investment made
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Whatfix stands out with its no-code content creation, in-app guidance, and robust analytics that drive user adoption and streamline digital onboarding.
What is your favorite aspect of this product?
The fact that it has a no code contention creation capabilities, it's so amazing
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Define clear onboarding goals, involve end-users in testing, leverage Whatfix’s analytics to refine content, and ensure integration with your core platform and enjoy an amazing solution
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity

Neil D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2023
Great Product
Likeliness to Recommend
What differentiates Whatfix from other similar products?
The support and service offered from the success team
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Lack of features
What recommendations would you give to someone considering this product?
Speak to the team and ask for a proof of concept preview
Pros
- Respectful
- Acts with Integrity
- Continually Improving Product
- Reliable
Cons
- Security Frustrates
Aisha M.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
My Experience WITH Whatfix
Likeliness to Recommend
What differentiates Whatfix from other similar products?
As a digital adoption platform Whatfix is great in that it also features customer success features
What is your favorite aspect of this product?
I like that Whatfix is good in both digital adoption platform and also serves as a great customer success solution.
What do you dislike most about this product?
Whatfix is flawless considering its many features.
What recommendations would you give to someone considering this product?
Considering the capabilities of Whatfix, it is fair to recommend it as it has met our needs.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Caring