
What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
Up
3
Since last award
93 Plan to Renew
Up
3
Since last award
86 Satisfaction of Cost Relative to Value
Up
4
Since last award
Emotional Footprint Overview
- Product Experience:
- 88%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 91%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Performance Enhancing
- Caring
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Process Flows
Help Screens
Content Creation
Contextual Guidance
Content Management
Lightweight Automation
Dashboard
Analytics and Reporting
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Whatfix Reviews
Sumit A.
- Role: Consultant
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jan 2024
Its a great product but pricey
Likeliness to Recommend
What differentiates Whatfix from other similar products?
The company's vision and product features sets them aside from the peers. The inbuilt features are great but customizations are not easy as they are not willing to consider them. It is a bit pricey almost double from its competitors and the features aren't too many but the good part is it doesn't hang/lag or go into maintenance very often- good uptime.
What is your favorite aspect of this product?
Features of the product
What do you dislike most about this product?
Pricey and the technical team is bit skeptical while implementing or discussing terms.
What recommendations would you give to someone considering this product?
Consider the needs of our organization before investing, if you need all features then use this or look for similar options.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Cons
- Wastes Time
- Vendor's Interest First
- Under Delivered

Egietseme O.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Guided and Effective
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Whatfix stands out with its no-code, in-app guidance that’s super easy to build and customize. It blends training and support seamlessly, helping users learn by doing—right inside the product
What is your favorite aspect of this product?
I really like how easy it is to create step-by-step guides without needing a developer. It saves time and makes onboarding or feature adoption way smoother for users.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
Take time to plan your onboarding flows before jumping in, it’ll save you a lot of rework. Also, involve your support and product teams early so the content truly aligns with user needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Odelere B.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Smart User Enablement
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Whatfix stands out with its no-code, customizable in-app guidance and ease of deployment across platforms—making user onboarding and support fast and intuitive.
What is your favorite aspect of this product?
I love how easy it is to create interactive, step-by-step guides that help users learn as they go without feeling overwhelmed.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
If you want to improve user onboarding and support with easy-to-build guides, Whatfix is a powerful tool that boosts adoption and reduces training time.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity