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Whatfix

Whatfix

Composite Score
8.0 /10
CX Score
8.0 /10
Category
Whatfix
8.0 /10

What is Whatfix?

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

Company Details


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Awards & Recognition

Whatfix won the following awards in the Digital Adoption Platforms category

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Whatfix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Whatfix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Up 3
Since last award

93 Plan to Renew

Up 3
Since last award

86 Satisfaction of Cost Relative to Value

Up 4
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
88%
Negotiation and Contract:
82%
Conflict Resolution:
92%
Strategy & Innovation:
91%
Service Experience:
95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Whatfix?

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0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Efficient Service

Feature Ratings

Average 85

Process Flows

90

Help Screens

87

Content Creation

86

Contextual Guidance

84

Content Management

83

Lightweight Automation

82

Dashboard

82

Analytics and Reporting

82

Vendor Capability Ratings

Average 81

Vendor Support

88

Breadth of Features

87

Ease of Implementation

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

82

Ease of Data Integration

82

Business Value Created

81

Usability and Intuitiveness

80

Quality of Features

79

Ease of IT Administration

71

Ease of Customization

71

Whatfix Reviews

Sumit A.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Its a great product but pricey

Likeliness to Recommend

8 /10

What differentiates Whatfix from other similar products?

The company's vision and product features sets them aside from the peers. The inbuilt features are great but customizations are not easy as they are not willing to consider them. It is a bit pricey almost double from its competitors and the features aren't too many but the good part is it doesn't hang/lag or go into maintenance very often- good uptime.

What is your favorite aspect of this product?

Features of the product

What do you dislike most about this product?

Pricey and the technical team is bit skeptical while implementing or discussing terms.

What recommendations would you give to someone considering this product?

Consider the needs of our organization before investing, if you need all features then use this or look for similar options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Cons

  • Wastes Time
  • Vendor's Interest First
  • Under Delivered

Egietseme O.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Guided and Effective

Likeliness to Recommend

10 /10

What differentiates Whatfix from other similar products?

Whatfix stands out with its no-code, in-app guidance that’s super easy to build and customize. It blends training and support seamlessly, helping users learn by doing—right inside the product

What is your favorite aspect of this product?

I really like how easy it is to create step-by-step guides without needing a developer. It saves time and makes onboarding or feature adoption way smoother for users.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Take time to plan your onboarding flows before jumping in, it’ll save you a lot of rework. Also, involve your support and product teams early so the content truly aligns with user needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Odelere B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Smart User Enablement

Likeliness to Recommend

10 /10

What differentiates Whatfix from other similar products?

Whatfix stands out with its no-code, customizable in-app guidance and ease of deployment across platforms—making user onboarding and support fast and intuitive.

What is your favorite aspect of this product?

I love how easy it is to create interactive, step-by-step guides that help users learn as they go without feeling overwhelmed.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

If you want to improve user onboarding and support with easy-to-build guides, Whatfix is a powerful tool that boosts adoption and reduces training time.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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